Customer Service Representative
On-site | Troy, OH
Salary: $41,000-52,000

About the Company

Our client, who is a well-established manufacturing organization, is seeking a Customer Service Representative to join their customer service team. This is a fast-paced, high-volume environment, and they are looking for someone who is proactive, detail-oriented, and comfortable taking ownership of their work.

Responsibilities of the Customer Service Representative:

Accurately receive, process, and review customer orders, ensuring product availability, specifications, pricing, and shipping requirements are met.
Monitor the full order cycle from entry to on-time delivery, addressing issues quickly.
Serve as the primary contact for customers, collaborating with Sales, Marketing, Logistics, Manufacturing, and external partners to meet customer needs.
Handle inquiries, complaints, and non-conformances with professionalism.
Investigate root causes, recommend corrective actions, and provide clear resolutions to customers.
Maintain accurate open-order and aged-inventory reports, sharing updates with customers and Sales to support proactive account management.

Experience Preferred for the Customer Service Representative:

Minimum 3 years of customer service experience, preferably in manufacturing or a related industry.
Strong verbal, written, and interpersonal communication skills.
Proficiency in Microsoft Office (Excel, Outlook, Word).

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Customer Service Representative
On-site | Troy, OH
Salary: $41,000-52,000

\n <...","Customer Service Representative","Full Time",[100],["B","2677627128"],"Work at CFS","8 hours ago","/jobs/2677627128-customer-service-representative","Troy, OH, United States","/jobs?keyword=CFS","/jobs?location=Troy%2C+OH%2C+United+States","/jobs?keyword=Customer+Service+Representative",{"_65":66,"_67":101,"_69":102,"_71":103,"_73":104},"Troy","Troy, OH, United States, 43443","OH","43443",["D",1775934000000],"Nesco Resource","Customer Service Representative\nPosition Overview:

We are seeking a Customer Service Representative to support daily operations by assisting the public with inquiries, processing requests, and resolving customer concerns. This role requires strong communication skills, attention to detail, and the ability to handle sensitive information with discretion.

Key Responsibilities:

Respond to customer inquiries by phone, email, or in person regarding services, programs, or accounts

Provide information related to licenses, registrations, permits, and eligibility requirements

Process requests including orders, account updates, cancellations, and service changes

Resolve customer complaints, including billing issues, adjustments, or service concerns

Maintain accurate records of customer interactions, transactions, and actions taken

Complete forms, update records, and process documentation using computer systems

Refer complex or unresolved issues to appropriate departments for further review

Follow up with customers regarding inquiries, claim results, or service updates

Determine applicable service charges and process payments or billing arrangements

Additional Responsibilities:

Perform research and analyze policies to resolve more complex customer issues

Use discretion when handling confidential or sensitive information

Reconcile daily cash receipts and verify accuracy of transactions

Prepare and transmit deposits in accordance with established procedures

Qualifications:

Strong customer service and communication skills

Ability to handle high-volume interactions in a fast-paced environment

Attention to detail and accuracy in data entry and record keeping

Basic math and cash handling experience

Ability to problem solve and work independently

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#J-18808-Ljbffr\n","Customer Service Representative\nPosition Overview:

We are seeking a Customer Service Representative to support daily operations by assisti...","Customer Service Representative 2",[119],["B","3245455814"],"Work at Nesco Resource","21 hours ago","/jobs/3245455814-customer-service-representative-2","Phoenix, AZ, United States","/jobs?keyword=Nesco+Resource","/jobs?location=Phoenix%2C+AZ%2C+United+States","/jobs?keyword=Customer+Service+Representative+2",{"_65":66,"_67":120,"_69":121,"_71":122,"_73":123},"Phoenix","Phoenix, AZ, United States, 85003","AZ","85003",["D",1775952000000],"TEKsystems","Job Description We are seeking a *Customer Service Representative* to support a high-volume call center environment within the healthcare space. This role focuses on delivering exceptional customer service while accurately handling sensitive and confidential information.
The ideal candidate is detail-oriented, dependable, and comfortable managing a fast-paced workload while navigating multiple systems.
Key Responsibilities
* Handle inbound customer service calls and follow-up outbound calls as needed
* Respond to inquiries related to prior authorizations, general healthcare questions, and confidential information
* Accurately enter and update information across multiple systems and programs
* Maintain a high level of quality, accuracy, and professionalism on every interaction
* Meet productivity expectations, typically handling *50-100 calls per day*, depending on complexity
* Adhere to all compliance, privacy, and internal communication standards
Required Qualifications
* *Minimum 1 year of recent (within the last 2-3 years) high-volume call center experience*
* Employment tenure of *at least 1 year per role* (no job-hopping resumes)
* Strong customer service and communication skills
* Ability to accurately enter data with high attention to detail
* Typing speed of *30 WPM or higher*
* Solid computer skills and comfort working across multiple systems
Preferred Qualifications
* Healthcare, medical, or pharmacy-related experience
* Pharmacy Technician certification (preferred, not required)
* Bilingual skills (Spanish or other languages are a plus)
Schedule & Training
* *Availability Required:* 7 days a week between *5:00 AM - 10:00 PM*
* (A fixed schedule will be assigned within these hours)
* *Training Schedule:* Monday-Friday, *8:00 AM - 4:30 PM* for 4 weeks
* Training includes *4 mandatory tests* with a required *average score of 90%*
* *Mandatory overtime* required during January and February
* Shift bids occur at the end of training and are *performance-based*
Growth & Advancement Opportunities This role offers significant long-term growth potential, including:

* Promotion to Tier 2 Agent with a pay increase to *$22/hour*
* Typical conversion to full-time employment after *8-9 months*
* Internal career paths into Quality, Client Administration, Workforce & Reporting, Management, and other departments
* Long-term advancement opportunities into leadership roles
Once converted to full-time, employees may gain access to benefits such as:

* Tuition reimbursement
* Quarterly bonuses
* Employee discounts (travel, entertainment, and more)
*Job Type & Location*
This is a Contract to Hire position based out of Tempe, AZ.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Tempe,AZ.
*Application Deadline*This position is anticipated to close on Apr 15, 2026.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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We are seeking a customer service representative to support a high-volume, fast-paced environment. This role requires strong customer service skills, attention to detail, and the ability to handle sensitive information with professionalism. Candidates must be comfortable working onsite and meeting strict compliance and background...\n","descriptionText","Customer Service Representative NESCO Inc Sales & Business Development Customer Service Representative (Onsite) We are seeking a customer service representative to support a high-volume, fast-paced environment. This role requires strong customer service skills, attention to detail, and the ability to handle sensitive information with professionalism. Candidates must be comfortable working onsite and meeting strict compliance and background...","Customer Service Representative (Onsite)

We are seeking a customer service representative to support a high-volume, fast-paced environment...",[194],"NESCO Inc","salaryMin","salaryMax","salaryDescription","url","https://us.thebigjobsite.com/redirectfeedjob?jobid=335E5FBFC700734C7F0106F83CD71F3E&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=0FBA36CC8D4646E53EC4B5CFC24FF6C5","companyDescription","companyWebsite","Work at NESCO Inc","isManualPosted","costPerClick",0.12,"/jobs/3250869883-customer-service-representative","fullUrl","https://www.mediabistro.com/jobs/3250869883-customer-service-representative","strippedDescription","Customer Service Representative (Onsite)We are seeking a customer service representative to support a high-volume, fast-paced environment. This role requires strong customer service skills, attention to detail, and the ability to handle sensitive information with professionalism. 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Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png","Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","imageAlt","Media roles infographic","The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. 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Customer Service RepresentativeOn-site | Troy, OHSalary: $41,000-52,000

About the Company

Responsibilities of the Customer Service Representative:

Experience Preferred for the Customer Service Representative:

Customer Service RepresentativeOn-site | Troy, OHSalary: $41,000-52,000

Customer Service Representative
On-site | Troy, OH
Salary: $41,000-52,000

Customer Service Representative
On-site | Troy, OH
Salary: $41,000-52,000