UX Writer [80897]

**Must be able to go onsite 3 days a week in Newton, MA **10-12 month contract with a chance to extend Job Responsibilities Craft high impact microcopy (buttons, labels, menus), contextual messages (tooltips, confirmations, errors), and notifications that support user actions and drive adoption—creating a cohesive experience across our mobile and web ecosystem. Partner with Design and Research to plan and run content experiments (usability studies, comprehension tests, A/B tests) and iterate based on evidence. Write and refine in-app copy for key journeys (e.g., onboarding, servicing, payments), ensuring clarity, confidence, and brand alignment. Define the right information at the right moment: empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load. Design System & Content Standards Maintain and evolve content standards, voice & tone guidance, lexicons, and structured content models for multi?channel use (including localization). Contribute content patterns and guidance to the design system (Figma components + content specs), documenting rules for naming, states, and reusability. Ensure content meets accessibility and regulatory requirements; write to WCAG aligned readability, semantic clarity, and assistive technology needs. Qualifications 4–6+ years in UX Writing / Content Design for digital products, collaborating within cross-functional teams. Experience planning and interpreting usability and A/B tests; strong articulation of content decisions using data and research. Fluency with Figma and content tooling (e.g., content libraries, string management); ability to produce developer ready content specs. #J-18808-Ljbffr