Customer Account Manager

Job Title: Customer Account Manager

Location (city, state): Elk Grove Village, IL

Industry: Manufacturing

Pay: $70,000–$95,000 annually (depending on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring on behalf of our client, a well-established and growing manufacturing organization known for its collaborative, people-first culture and strong team tenure. This newly created role supports continued business growth and expanding client programs.

Job Description:

Our client is seeking a motivated Customer Account Manager to manage client programs from post-sale kickoff through production and delivery. This role combines client relationship management, cross-functional coordination, and hands-on project execution. The ideal candidate is organized, adaptable, and comfortable working in a fast-paced environment while maintaining strong communication with both internal teams and customers.

Key Responsibilities:

• Oversee client projects from initial setup through completion and ongoing support
• Act as the primary liaison between clients and internal departments to ensure alignment and smooth execution
• Convert customer requirements into clear production and manufacturing instructions
• Maintain project documentation including specifications, artwork files, and packaging details
• Track timelines, milestones, and performance metrics while proactively resolving challenges
• Lead meetings, provide status updates, and ensure accountability across stakeholders
• Identify opportunities for efficiency improvements and support process enhancement initiatives
• Monitor project costs, materials, and operational performance
• Build strong client relationships through consistent communication and service

Qualifications:

• 3–6+ years of account management or project management experience
• Experience in manufacturing, food production, or a related industry preferred
• Proficiency with ERP systems and advanced Microsoft Excel skills
• Understanding of production workflows, materials, and quality standards
• Experience managing documentation such as artwork, specs, or packaging files preferred
• ERP implementation exposure is a plus
• Strong communication, adaptability, and problem-solving skills

Perks:

• HUGE growth opportunity - you can establish a professional career here
• Supportive and collaborative team environment
• Positive workplace culture focused on growth and development
• Modern office with on-site amenities and wellness spaces
• Stable company with a long history of success and expansion

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.