Mortgage Closer (GPO) - 5/11
TEKsystems, Pensacola, FL, United States
*Job Title: Mortgage Closer (GPO)*
*Job Description*This role focuses on closing first mortgage loan applications from initial application through final loan closing. You will work with a wide variety of loan products, primarily FHA and conventional mortgages, and support members throughout the mortgage process by reviewing applications, validating documentation, and ensuring all regulatory and internal requirements are met. The position combines detailed loan processing work with member-facing counseling and communication in a hybrid on-site and remote work environment.
*Responsibilities*
* Manage first mortgage loan files from initial application through the closing process, ensuring accuracy, completeness, and compliance at each stage. * Interview and counsel members face-to-face and over the telephone, explaining mortgage and equity loan products, clarifying the mortgage process, and answering questions. * Take first mortgage loan applications via in-person interviews, mail, and telephone, ensuring all required information is collected and properly documented. * Serve as a back-up Counselor for the Call Center, handling inbound and outbound calls related to mortgage and equity loan inquiries and applications. * Receive and review first mortgage loan applications through the Automated Underwriting System (AUS), checking for completeness and integrity of loan data. * Analyze AUS findings for approved loans, determine applicable loan conditions and documentation requirements, and communicate these requirements clearly to members. * For referred loans, review areas of concern (such as derogatory credit), obtain necessary explanations or additional documentation, and determine appropriate next steps. * Prepare and issue loan disclosures required by federal and state laws, including but not limited to Good Faith Estimates and Truth-In-Lending disclosures. * Obtain and verify documentation needed to complete loan processing, such as evidence of employment, income, and assets, within established timelines. * Follow up on outstanding documentation requests, track responses, and ensure all required documents are received, accurate, and complete. * Compare verified information with the information provided on the loan application, reconciling any discrepancies in income, assets, liabilities, or other key data. * For AUS-approved loans, certify that documentation meets internal requirements and clear loan conditions as they are satisfied. * Review property appraisal reports to ensure they meet internal and investor requirements, and address any issues or deficiencies identified in the appraisal. * Maintain regular communication with members, real estate agents, and sellers to provide updates on loan status, respond to inquiries, and resolve issues related to loan processing. * Ensure that all loan processing and closing activities comply with applicable federal and state laws, as well as internal policies and secondary market requirements. * Work with a nationwide variety of loans, not limited to any single state, and apply appropriate regulations and guidelines for each jurisdiction. * Use mortgage processing and account systems, including Unifi, AUS, and UAD, to manage loan files, perform data entry, and track account balances. * Provide high-quality customer service, both over the phone and in person, maintaining professionalism and clarity in all communications. * Perform data entry accurately and efficiently for loan applications, disclosures, and supporting documentation. * Collaborate with internal teams, including call center and processing staff, to ensure smooth handoffs and timely completion of loan files. * Solve problems related to loan processing and closing with minimal supervision, escalating issues appropriately when necessary. * Support continuous improvement efforts by adhering to established procedures and contributing feedback on process enhancements where appropriate. *Essential Skills* * Minimum of two years of financial and/or banking experience, with loan processing experience strongly preferred. * One to two years of experience processing and closing first mortgage loans or equity loans, depending on level. * Basic to thorough knowledge of mortgage lending requirements, regulations, and procedures for VA and conventional loan programs, with the ability to apply them in daily work. * Experience working with a nationwide variety of mortgage loans rather than loans limited to a single state. * Familiarity with FHA and conventional mortgage loan products and associated documentation requirements. * Ability to perform the major functions of mortgage closing efficiently and effectively in a fast-paced environment. * Ability to solve problems and complete assigned duties with minimal supervision and assistance. * Strong customer service skills, with experience handling inbound and outbound calls in a call center or similar environment. * Proficiency in data entry with high accuracy and attention to detail. * Experience with mortgage-related systems such as Unifi (mortgage processing), AUS (automated underwriting system), and UAD (account balances) or similar platforms. * Ability to review and interpret financial documentation, including employment, income, and asset verification. * Strong organizational skills with the ability to manage multiple loan files and deadlines simultaneously. * Effective verbal and written communication skills for member counseling and professional correspondence. * Ability to understand and comply with federal and state lending regulations and internal policy requirements. *Additional Skills & Qualifications* * High school education or equivalent. * Coursework in mortgage, financial, or business disciplines. * Knowledge of credit union practices and programs. * Knowledge of automated systems, including UAD and Unifi, for mortgage processing and account management. * Experience in mortgage closing, real estate, title, or legal support related to mortgage transactions. * Background in financial services roles such as banker, accounts payable, accounting, or administrative support. * Paralegal skills or experience supporting documentation-intensive processes. * Executive administrative experience that demonstrates strong organization, documentation, and communication capabilities. * Comfort interacting with customers and members, including limited but meaningful direct exposure to borrowers during the process. * Ability to adapt to changing shift schedules and supervisor assignments as needed. *Why Work Here?*You will join a mission-driven financial institution that emphasizes member service, professional integrity, and long-term relationships. The organization offers structured training, including an initial training program and bridge training, to help you build deep expertise in mortgage lending. You will work in a collaborative environment that values clear communication, problem-solving, and continuous learning. The hybrid work model supports work-life balance by combining remote work with on-site collaboration. You will gain exposure to a broad range of mortgage products and nationwide lending practices, providing strong opportunities for professional growth and development in the financial services industry. *Work Environment* This role operates in a hybrid work environment that blends on-site and remote work. During the initial training period, you will typically work on-site three fixed days per week, often Tuesday, Wednesday, and Thursday, with training hours generally from 8:00 a.m. to 4:30 p.m. CST (9:00 a.m. to 5:30 p.m. EST). After completing the first training phase, you will enter a four-week bridge training period, which also typically includes three fixed on-site days per week, often Monday, Tuesday, and Wednesday. Following training, you will work a standard schedule within the range of 8:30 a.m. CST / 9:30 a.m. EST to 5:00 p.m. CST / 6:00 p.m. EST, with two days per week on-site that you can coordinate with your supervisor. Shifts may change based on business needs, so flexibility is important. The work is primarily office-based, using mortgage processing and underwriting systems such as Unifi, AUS, and UAD, as well as standard office software for data entry, documentation, and communication. The environment is professional and service-oriented, focused on accuracy, compliance, and responsive support for members and internal partners. *Job Type & Location* This is a Contract to Hire position based out of Pensacola, FL. *Pay and Benefits*The pay range for this position is $18.44 - $18.44/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
*
Medical, dental & vision
*
Critical Illness, Accident, and Hospital
*
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
*
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*
Short and long-term disability
*
Health Spending Account (HSA)
*
Transportation benefits
*
Employee Assistance Program
*
Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Pensacola,FL. *Application Deadline*This position is anticipated to close on Apr 24, 2026. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* Manage first mortgage loan files from initial application through the closing process, ensuring accuracy, completeness, and compliance at each stage. * Interview and counsel members face-to-face and over the telephone, explaining mortgage and equity loan products, clarifying the mortgage process, and answering questions. * Take first mortgage loan applications via in-person interviews, mail, and telephone, ensuring all required information is collected and properly documented. * Serve as a back-up Counselor for the Call Center, handling inbound and outbound calls related to mortgage and equity loan inquiries and applications. * Receive and review first mortgage loan applications through the Automated Underwriting System (AUS), checking for completeness and integrity of loan data. * Analyze AUS findings for approved loans, determine applicable loan conditions and documentation requirements, and communicate these requirements clearly to members. * For referred loans, review areas of concern (such as derogatory credit), obtain necessary explanations or additional documentation, and determine appropriate next steps. * Prepare and issue loan disclosures required by federal and state laws, including but not limited to Good Faith Estimates and Truth-In-Lending disclosures. * Obtain and verify documentation needed to complete loan processing, such as evidence of employment, income, and assets, within established timelines. * Follow up on outstanding documentation requests, track responses, and ensure all required documents are received, accurate, and complete. * Compare verified information with the information provided on the loan application, reconciling any discrepancies in income, assets, liabilities, or other key data. * For AUS-approved loans, certify that documentation meets internal requirements and clear loan conditions as they are satisfied. * Review property appraisal reports to ensure they meet internal and investor requirements, and address any issues or deficiencies identified in the appraisal. * Maintain regular communication with members, real estate agents, and sellers to provide updates on loan status, respond to inquiries, and resolve issues related to loan processing. * Ensure that all loan processing and closing activities comply with applicable federal and state laws, as well as internal policies and secondary market requirements. * Work with a nationwide variety of loans, not limited to any single state, and apply appropriate regulations and guidelines for each jurisdiction. * Use mortgage processing and account systems, including Unifi, AUS, and UAD, to manage loan files, perform data entry, and track account balances. * Provide high-quality customer service, both over the phone and in person, maintaining professionalism and clarity in all communications. * Perform data entry accurately and efficiently for loan applications, disclosures, and supporting documentation. * Collaborate with internal teams, including call center and processing staff, to ensure smooth handoffs and timely completion of loan files. * Solve problems related to loan processing and closing with minimal supervision, escalating issues appropriately when necessary. * Support continuous improvement efforts by adhering to established procedures and contributing feedback on process enhancements where appropriate. *Essential Skills* * Minimum of two years of financial and/or banking experience, with loan processing experience strongly preferred. * One to two years of experience processing and closing first mortgage loans or equity loans, depending on level. * Basic to thorough knowledge of mortgage lending requirements, regulations, and procedures for VA and conventional loan programs, with the ability to apply them in daily work. * Experience working with a nationwide variety of mortgage loans rather than loans limited to a single state. * Familiarity with FHA and conventional mortgage loan products and associated documentation requirements. * Ability to perform the major functions of mortgage closing efficiently and effectively in a fast-paced environment. * Ability to solve problems and complete assigned duties with minimal supervision and assistance. * Strong customer service skills, with experience handling inbound and outbound calls in a call center or similar environment. * Proficiency in data entry with high accuracy and attention to detail. * Experience with mortgage-related systems such as Unifi (mortgage processing), AUS (automated underwriting system), and UAD (account balances) or similar platforms. * Ability to review and interpret financial documentation, including employment, income, and asset verification. * Strong organizational skills with the ability to manage multiple loan files and deadlines simultaneously. * Effective verbal and written communication skills for member counseling and professional correspondence. * Ability to understand and comply with federal and state lending regulations and internal policy requirements. *Additional Skills & Qualifications* * High school education or equivalent. * Coursework in mortgage, financial, or business disciplines. * Knowledge of credit union practices and programs. * Knowledge of automated systems, including UAD and Unifi, for mortgage processing and account management. * Experience in mortgage closing, real estate, title, or legal support related to mortgage transactions. * Background in financial services roles such as banker, accounts payable, accounting, or administrative support. * Paralegal skills or experience supporting documentation-intensive processes. * Executive administrative experience that demonstrates strong organization, documentation, and communication capabilities. * Comfort interacting with customers and members, including limited but meaningful direct exposure to borrowers during the process. * Ability to adapt to changing shift schedules and supervisor assignments as needed. *Why Work Here?*You will join a mission-driven financial institution that emphasizes member service, professional integrity, and long-term relationships. The organization offers structured training, including an initial training program and bridge training, to help you build deep expertise in mortgage lending. You will work in a collaborative environment that values clear communication, problem-solving, and continuous learning. The hybrid work model supports work-life balance by combining remote work with on-site collaboration. You will gain exposure to a broad range of mortgage products and nationwide lending practices, providing strong opportunities for professional growth and development in the financial services industry. *Work Environment* This role operates in a hybrid work environment that blends on-site and remote work. During the initial training period, you will typically work on-site three fixed days per week, often Tuesday, Wednesday, and Thursday, with training hours generally from 8:00 a.m. to 4:30 p.m. CST (9:00 a.m. to 5:30 p.m. EST). After completing the first training phase, you will enter a four-week bridge training period, which also typically includes three fixed on-site days per week, often Monday, Tuesday, and Wednesday. Following training, you will work a standard schedule within the range of 8:30 a.m. CST / 9:30 a.m. EST to 5:00 p.m. CST / 6:00 p.m. EST, with two days per week on-site that you can coordinate with your supervisor. Shifts may change based on business needs, so flexibility is important. The work is primarily office-based, using mortgage processing and underwriting systems such as Unifi, AUS, and UAD, as well as standard office software for data entry, documentation, and communication. The environment is professional and service-oriented, focused on accuracy, compliance, and responsive support for members and internal partners. *Job Type & Location* This is a Contract to Hire position based out of Pensacola, FL. *Pay and Benefits*The pay range for this position is $18.44 - $18.44/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
*
Medical, dental & vision
*
Critical Illness, Accident, and Hospital
*
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
*
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*
Short and long-term disability
*
Health Spending Account (HSA)
*
Transportation benefits
*
Employee Assistance Program
*
Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Pensacola,FL. *Application Deadline*This position is anticipated to close on Apr 24, 2026. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.