Account Manager I (Employee Health & Benefits)
National African-American Insurance Association (NAAIA), Richmond, VA, United States
Account Manager I, Employee Health & Benefits
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Account Manager I, Employee Health & Benefits at MMA.
A day in the life. An Account Manager I in Employee Health & Benefits acts as the client-facing hub, building and maintaining strong relationships with clients and carriers through phone, email and in-person interaction. They are the primary resource for service questions - handling administration, billing and claims issues and troubleshooting until resolution. Using the client management system, they update policies that are written or renewed, log client meetings and carrier follow-up, establish and manage follow-up tasks, and pull information needed to support client requests. The role also includes preparing and delivering required forms and marketing materials, and providing administrative support on special projects or opportunities to develop new services.
Renewal and implementation responsibilities are collaborative: the Account Manager works closely with Producers and Marketing Account Executives to monitor renewals, analyze coverage needs, and prepare recommendations for clients. They coordinate and conduct meetings with clients and internal partners to present renewal options or gain approval to go to market, schedule and lead teammate meetings to complete implementation, and ensure that all documentation and next steps are tracked and executed. Through attentive client advocacy, carrier coordination and internal communication, they help keep coverage, service and renewal processes moving forward effectively.
Our future colleague. We'd love to meet you if your professional track record includes these skills:
Bachelor's degree or equivalent education and related training Minimum two years of relevant insurance industry experience Strong client relations and communication skills; service-oriented, cooperative, and tactful in resolving client and company issues Proficient in computer applications, including Microsoft Office Suite
These additional qualifications are a plus, but not required to apply:
Advanced degree Life & Health License or ability to obtain within 90 days, with certification in field of endeavor. Experience with Requests for Proposal
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
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A day in the life. An Account Manager I in Employee Health & Benefits acts as the client-facing hub, building and maintaining strong relationships with clients and carriers through phone, email and in-person interaction. They are the primary resource for service questions - handling administration, billing and claims issues and troubleshooting until resolution. Using the client management system, they update policies that are written or renewed, log client meetings and carrier follow-up, establish and manage follow-up tasks, and pull information needed to support client requests. The role also includes preparing and delivering required forms and marketing materials, and providing administrative support on special projects or opportunities to develop new services.
Renewal and implementation responsibilities are collaborative: the Account Manager works closely with Producers and Marketing Account Executives to monitor renewals, analyze coverage needs, and prepare recommendations for clients. They coordinate and conduct meetings with clients and internal partners to present renewal options or gain approval to go to market, schedule and lead teammate meetings to complete implementation, and ensure that all documentation and next steps are tracked and executed. Through attentive client advocacy, carrier coordination and internal communication, they help keep coverage, service and renewal processes moving forward effectively.
Our future colleague. We'd love to meet you if your professional track record includes these skills:
Bachelor's degree or equivalent education and related training Minimum two years of relevant insurance industry experience Strong client relations and communication skills; service-oriented, cooperative, and tactful in resolving client and company issues Proficient in computer applications, including Microsoft Office Suite
These additional qualifications are a plus, but not required to apply:
Advanced degree Life & Health License or ability to obtain within 90 days, with certification in field of endeavor. Experience with Requests for Proposal
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
#J-18808-Ljbffr