Personal Lines Service Leader
Corndell Insurance, Norton, MA, United States
Personal Lines Service Department Manager
Corndell Insurance | Norton, MA | Hybrid
Corndell Insurance is looking for a high-capacity leader to help build the next phase of our personal lines operation.
You will lead the service department, help shape how it operates, and personally manage a meaningful book of business. You will be expected to set the standard, improve the system, and help create a department the agency can continue to scale around.
For the right person, this is a chance to step into a key seat inside a rapidly, growing independent agency and make a visible impact.
What You’ll Own You will oversee the day-to-day performance of the personal lines service department while also managing your own assigned book of accounts. This role is part leadership, part execution, and part operational development.
You will be responsible for team performance, workflow design, service quality, client retention, and process improvement. You will also work closely with leadership to identify gaps, strengthen accountability, and implement better systems and technology.
This role is for someone who likes to lead from the front and build something better.
Core Responsibilities
Lead the personal lines service team, including workflow oversight, coaching, quality control, and accountability
Manage your own assigned book of personal lines business, including renewals, endorsements, remarketing strategy, coverage reviews, and client communication
Build and refine repeatable workflows that improve efficiency, consistency, and scalability
Help evaluate and implement technology, automation, and operational improvements that enhance both team performance and client experience
Establish and track service standards, including responsiveness, retention, quality, and client satisfaction
Partner with leadership on staffing, capacity planning, departmental structure, and long-term growth strategy
Strengthen carrier and vendor relationships that support the department and improve outcomes for clients
Identify what is broken, solve problems proactively, and drive execution without needing constant direction
What We’re Looking For
5+ years of personal lines insurance experience on the agency side
Prior leadership, supervisory, or team lead experience preferred
Active MA Property & Casualty license required
Strong working knowledge of agency management systems; NowCerts experience is a plus
High level of ownership, judgment, and follow-through
Comfortable balancing strategic leadership with hands‑on execution
Interested in process improvement, operational excellence, and using technology to make the agency better
A builder’s mindset. Someone who wants to help create a stronger department, not just inherit one
Who This Role Is Ideal For This role is a strong fit for someone currently serving as:
Personal Lines Account Manager Team Lead
Senior Personal Lines Account Manager
Service Manager
Operations‑minded personal lines leader ready for a bigger platform
Compensation and Benefits
Competitive base salary based on experience and capability
Performance‑based bonus opportunity
Health and dental insurance
Flexible PTO policy
#J-18808-Ljbffr
Corndell Insurance is looking for a high-capacity leader to help build the next phase of our personal lines operation.
You will lead the service department, help shape how it operates, and personally manage a meaningful book of business. You will be expected to set the standard, improve the system, and help create a department the agency can continue to scale around.
For the right person, this is a chance to step into a key seat inside a rapidly, growing independent agency and make a visible impact.
What You’ll Own You will oversee the day-to-day performance of the personal lines service department while also managing your own assigned book of accounts. This role is part leadership, part execution, and part operational development.
You will be responsible for team performance, workflow design, service quality, client retention, and process improvement. You will also work closely with leadership to identify gaps, strengthen accountability, and implement better systems and technology.
This role is for someone who likes to lead from the front and build something better.
Core Responsibilities
Lead the personal lines service team, including workflow oversight, coaching, quality control, and accountability
Manage your own assigned book of personal lines business, including renewals, endorsements, remarketing strategy, coverage reviews, and client communication
Build and refine repeatable workflows that improve efficiency, consistency, and scalability
Help evaluate and implement technology, automation, and operational improvements that enhance both team performance and client experience
Establish and track service standards, including responsiveness, retention, quality, and client satisfaction
Partner with leadership on staffing, capacity planning, departmental structure, and long-term growth strategy
Strengthen carrier and vendor relationships that support the department and improve outcomes for clients
Identify what is broken, solve problems proactively, and drive execution without needing constant direction
What We’re Looking For
5+ years of personal lines insurance experience on the agency side
Prior leadership, supervisory, or team lead experience preferred
Active MA Property & Casualty license required
Strong working knowledge of agency management systems; NowCerts experience is a plus
High level of ownership, judgment, and follow-through
Comfortable balancing strategic leadership with hands‑on execution
Interested in process improvement, operational excellence, and using technology to make the agency better
A builder’s mindset. Someone who wants to help create a stronger department, not just inherit one
Who This Role Is Ideal For This role is a strong fit for someone currently serving as:
Personal Lines Account Manager Team Lead
Senior Personal Lines Account Manager
Service Manager
Operations‑minded personal lines leader ready for a bigger platform
Compensation and Benefits
Competitive base salary based on experience and capability
Performance‑based bonus opportunity
Health and dental insurance
Flexible PTO policy
#J-18808-Ljbffr