Junior Service Desk Analyst
Redwood Logistics, Chicago, IL, United States
Location & Environment
Chicago, IL
Hybrid (4 days on-site, 1 day remote)
Exempt
Who We Are Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting‑edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data‑centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid‑market segment within the freight tech industry. Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose of Your Work As
Junior Service Desk Analyst
working within
Shared Services , you will be responsible for delivering IT services and support to the entire Redwood enterprise, with on-site presence at our Chicago headquarters and Monterrey, Mexico office and a virtual presence across all our other North America locations. Additional responsibilities include management of endpoints, software, and Redwood’s BMC Remedyforce implementation, as well as Incident Management, Request fulfillment, and assisting security and engineering teams with project tasks as needed.
How You Make a Difference Every Day
Collaborate with management and internal teams to deliver best‑in‑class service throughout the organization
Make End User Support more effective and efficient
Inform management of technology trends, best practices, pitfalls, etc.
Identify opportunities to streamline and automate procedures
Document processes, procedures, system designs, and user how‑to knowledge base articles
Conduct regular audits of hardware and software assets, as well as user accounts and licenses
Acquire new computers, manage the existing laptop and desktop fleets, and work with vendors to repair and return to service any faulty devices
Manage physical phones and softphones, including telephony system management tasks
Process standard onboarding, offboarding, and access change requests of Redwood staff
Provide First‑level support of existing business applications
Manage hardware and software assets and asset management processes. Maintain and improve the software deployment process and assist in new computer deployment images. Ensure PCs are patched and functioning at a high level
Adhere to all documentation and administrative responsibilities
Identify opportunities to improve security throughout the organization, inform management of trending threat potentials and zero‑day vulnerabilities, and provide recommended action plans
Serve as a subject‑matter expert on laptops and desktops computing technologies, keeping management informed and making recommendations that promote the overall effectiveness of the IT services offered to the business
You’ve Got This?
Bachelor’s degree in IT or an equivalent mix of related coursework and experience
Strong customer service and communication skills
Ability to document issues and troubleshooting steps clearly
Demonstrated understanding of basic and fundamental troubleshooting logic
Ability to work within a team environment
Experience using a ticketing system
Experience with hardware and software troubleshooting
Experience with Windows Management Instrumentation (WMI)
Working knowledge of Group Policy; experience creating GPOs is a plus
Experience managing mailboxes in an Office 365 environment
Experience deploying software with tools such as Intune and Group Policy
What We Offer
Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401(k) plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with an annual company contribution for plan participants
Short‑term and long‑term disability; life insurance policies subsidized by the company
Additional benefits including pet insurance, accident care, access to legal advice and more
Work Schedule This position is full‑time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.
Compensation Range Salary Range: $50,000 – $60,000. This position is eligible to earn annual incentives based on individual and company performance.
The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or will be performing the job.
Redwood is an equal‑opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.
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Hybrid (4 days on-site, 1 day remote)
Exempt
Who We Are Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting‑edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data‑centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid‑market segment within the freight tech industry. Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose of Your Work As
Junior Service Desk Analyst
working within
Shared Services , you will be responsible for delivering IT services and support to the entire Redwood enterprise, with on-site presence at our Chicago headquarters and Monterrey, Mexico office and a virtual presence across all our other North America locations. Additional responsibilities include management of endpoints, software, and Redwood’s BMC Remedyforce implementation, as well as Incident Management, Request fulfillment, and assisting security and engineering teams with project tasks as needed.
How You Make a Difference Every Day
Collaborate with management and internal teams to deliver best‑in‑class service throughout the organization
Make End User Support more effective and efficient
Inform management of technology trends, best practices, pitfalls, etc.
Identify opportunities to streamline and automate procedures
Document processes, procedures, system designs, and user how‑to knowledge base articles
Conduct regular audits of hardware and software assets, as well as user accounts and licenses
Acquire new computers, manage the existing laptop and desktop fleets, and work with vendors to repair and return to service any faulty devices
Manage physical phones and softphones, including telephony system management tasks
Process standard onboarding, offboarding, and access change requests of Redwood staff
Provide First‑level support of existing business applications
Manage hardware and software assets and asset management processes. Maintain and improve the software deployment process and assist in new computer deployment images. Ensure PCs are patched and functioning at a high level
Adhere to all documentation and administrative responsibilities
Identify opportunities to improve security throughout the organization, inform management of trending threat potentials and zero‑day vulnerabilities, and provide recommended action plans
Serve as a subject‑matter expert on laptops and desktops computing technologies, keeping management informed and making recommendations that promote the overall effectiveness of the IT services offered to the business
You’ve Got This?
Bachelor’s degree in IT or an equivalent mix of related coursework and experience
Strong customer service and communication skills
Ability to document issues and troubleshooting steps clearly
Demonstrated understanding of basic and fundamental troubleshooting logic
Ability to work within a team environment
Experience using a ticketing system
Experience with hardware and software troubleshooting
Experience with Windows Management Instrumentation (WMI)
Working knowledge of Group Policy; experience creating GPOs is a plus
Experience managing mailboxes in an Office 365 environment
Experience deploying software with tools such as Intune and Group Policy
What We Offer
Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401(k) plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with an annual company contribution for plan participants
Short‑term and long‑term disability; life insurance policies subsidized by the company
Additional benefits including pet insurance, accident care, access to legal advice and more
Work Schedule This position is full‑time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.
Compensation Range Salary Range: $50,000 – $60,000. This position is eligible to earn annual incentives based on individual and company performance.
The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or will be performing the job.
Redwood is an equal‑opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.
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