Sales and Operations Manager, SAFR (hybrid)
RealNetworks, Inc., Seattle, WA, United States
Company Overview
SAFR from RealNetworks is a unified ecosystem specializing in face-based computer vision solutions optimized for real‑world performance. Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best‑in‑class artificial intelligence and machine learning to enhance and secure our daily lives.
Position Overview Location: Seattle, WA (hybrid). While Seattle‑based candidates are preferred, we’re open to flexible arrangements for highly qualified candidates.
As we scale our SAFR SaaS/HaaS business, we’re looking for someone to own the operational backbone of our go‑to‑market engine. This is a hands‑on, execution‑focused role responsible for supporting the full lifecycle of our revenue operations, from pipeline management and deal support through order fulfillment and installation.
You will work closely with Sales to ensure deals are set up for success before they close, while also owning the operational processes that ensure smooth delivery post‑sale. This role blends light sales operations (in HubSpot) with fulfillment and installation coordination to help us scale efficiently. This is not a traditional Sales Ops or Operations role. Instead, you’ll play a critical role both in helping deals close and ensuring they are successfully delivered.
This role is ideal for someone who enjoys building and running processes, solving day‑to‑day operational challenges, and working cross‑functionally to keep things moving. We’re especially excited about candidates who enjoy using AI to streamline operations and eliminate manual work.
What you’ll do Operations & Fulfillment
Own the end‑to‑end process from closed deal to order to installation
Manage order processing and ensure accurate, timely fulfillment
Coordinate with internal teams and external installation partners to facilitate scheduling and execution of deployments
Maintain clear visibility into order and installation status for stakeholders
Identify and resolve bottlenecks across pre‑ and post‑sale workflows to improve speed and reliability
Sales Operations
Support deal execution by ensuring accurate setup and data integrity in HubSpot (deals, contacts, pipeline stages)
Optimize workflows and automations within HubSpot to improve lead management, deal progression and handoffs
Build and maintain basic reporting for pipeline and deal visibility
Ensure clean and consistent handoff from Sales to Operations
Act as the go‑to resource for day‑to‑day sales ops support
Other relevant tasks as needed
Tools, Automation & AI
Identify opportunities to automate workflows across sales operations and fulfillment
Leverage AI tools (e.g., ChatGPT, Claude, Cursor, Lovable) to improve productivity and reduce manual work
Build and maintain lightweight automations using HubSpot workflows, Zapier, Make, or similar tools
Continuously improve systems and processes to increase efficiency and scalability
What we are looking for
3+ years in operations, sales ops, or a similar role in a SaaS B2B environment
Strong attention to detail and ability to manage multiple workflows simultaneously
Highly organized and process‑oriented, but comfortable operating in ambiguity
Thrives in a hands‑on role where you are both executing and improving processes daily
Experience with CRM systems (HubSpot strongly preferred)
Strong cross‑functional communication skills
Problem‑solver who takes ownership and drives things to completion
Curious and proactive about using new tools and technologies to drive efficiency
Comfortable experimenting with no‑code/low‑code tools (e.g., Claude Code, Zapier, Lovable)
Experience in HaaS/SaaS with hardware components (preferred), or logistics/fulfillment environments (preferred)
Bachelor’s degree (preferred)
Salary range for this position: 90,000 to 110,000 annually + bonus.
RealNetworks is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We participate in E‑Verify.
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Position Overview Location: Seattle, WA (hybrid). While Seattle‑based candidates are preferred, we’re open to flexible arrangements for highly qualified candidates.
As we scale our SAFR SaaS/HaaS business, we’re looking for someone to own the operational backbone of our go‑to‑market engine. This is a hands‑on, execution‑focused role responsible for supporting the full lifecycle of our revenue operations, from pipeline management and deal support through order fulfillment and installation.
You will work closely with Sales to ensure deals are set up for success before they close, while also owning the operational processes that ensure smooth delivery post‑sale. This role blends light sales operations (in HubSpot) with fulfillment and installation coordination to help us scale efficiently. This is not a traditional Sales Ops or Operations role. Instead, you’ll play a critical role both in helping deals close and ensuring they are successfully delivered.
This role is ideal for someone who enjoys building and running processes, solving day‑to‑day operational challenges, and working cross‑functionally to keep things moving. We’re especially excited about candidates who enjoy using AI to streamline operations and eliminate manual work.
What you’ll do Operations & Fulfillment
Own the end‑to‑end process from closed deal to order to installation
Manage order processing and ensure accurate, timely fulfillment
Coordinate with internal teams and external installation partners to facilitate scheduling and execution of deployments
Maintain clear visibility into order and installation status for stakeholders
Identify and resolve bottlenecks across pre‑ and post‑sale workflows to improve speed and reliability
Sales Operations
Support deal execution by ensuring accurate setup and data integrity in HubSpot (deals, contacts, pipeline stages)
Optimize workflows and automations within HubSpot to improve lead management, deal progression and handoffs
Build and maintain basic reporting for pipeline and deal visibility
Ensure clean and consistent handoff from Sales to Operations
Act as the go‑to resource for day‑to‑day sales ops support
Other relevant tasks as needed
Tools, Automation & AI
Identify opportunities to automate workflows across sales operations and fulfillment
Leverage AI tools (e.g., ChatGPT, Claude, Cursor, Lovable) to improve productivity and reduce manual work
Build and maintain lightweight automations using HubSpot workflows, Zapier, Make, or similar tools
Continuously improve systems and processes to increase efficiency and scalability
What we are looking for
3+ years in operations, sales ops, or a similar role in a SaaS B2B environment
Strong attention to detail and ability to manage multiple workflows simultaneously
Highly organized and process‑oriented, but comfortable operating in ambiguity
Thrives in a hands‑on role where you are both executing and improving processes daily
Experience with CRM systems (HubSpot strongly preferred)
Strong cross‑functional communication skills
Problem‑solver who takes ownership and drives things to completion
Curious and proactive about using new tools and technologies to drive efficiency
Comfortable experimenting with no‑code/low‑code tools (e.g., Claude Code, Zapier, Lovable)
Experience in HaaS/SaaS with hardware components (preferred), or logistics/fulfillment environments (preferred)
Bachelor’s degree (preferred)
Salary range for this position: 90,000 to 110,000 annually + bonus.
RealNetworks is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We participate in E‑Verify.
#J-18808-Ljbffr