Order Management Specialist
A. Stucki Company, Lemont, IL, United States
We are seeking a detail-oriented
Order Management Specialist
to join our Commercial Operations team. The individual will play a critical role in ensuring timely, accurate, and customer-focused execution of the order fulfillment process. Success in this position requires strong attention to detail, proactive communication, and the ability to navigate cross‑functional collaboration.
Duties/Responsibilities Order Processing and Management
Accurately enter and manage customer orders through the ERP system, ensuring completeness and compliance with internal guidelines.
Confirm order details including pricing, inventory status, delivery schedules, and customer terms.
Customer Communication
Communicate proactively with customers regarding order status, delays, and updates.
Respond to customer inquiries with professionalism, ensuring timely and effective resolution.
Issue Resolution and Escalation
Identify and resolve order discrepancies, inventory issues, and delivery delays.
Escalate complex or high-priority issues to the Order Management Manager and collaborate to ensure resolution.
Cross-functional Coordination
Work closely with Inside Sales, Customer Success, Supply Chain, and Logistics to coordinate smooth order fulfillment.
Ensure information flows effectively across departments to meet customer expectations.
Documentation and Compliance
Maintain accurate records of all order transactions and communications in the ERP system.
Ensure compliance with internal processes, customer requirements, and applicable regulations.
Inventory and Logistics Support
Partner with Inventory and Supply Chain teams to monitor product availability and address potential stock constraints.
Support Logistics coordination to ensure accurate and timely deliveries.
Performance Tracking and Process Improvement
Assist in tracking key metrics such as order accuracy, cycle time, and fulfillment success.
Offer insights and recommendations to improve order management workflows and efficiency.
Skills/Experience Requirements
2+ years of experience in order management, customer service, supply chain, or logistics roles.
Strong organizational skills with excellent attention to detail and follow-through.
Effective communicator, capable of working across teams and with external customers.
Proficiency in ERP systems (SAP preferred), CRM platforms, and Microsoft Office Suite.
Hybrid Work Schedule (3 days in office and 2 days at home per week.)
Benefits
Health Coverage:
The company covers 80% of medical, dental, and vision premiums.
Retirement Savings:
Immediate full vesting in a 401(k) plan, with a generous company match.
Life Insurance:
Company-paid life insurance.
Paid Time Off:
11 paid holidays, plus paid vacation and sick time available in the first year.
Work-Life Balance:
Supportive benefits designed to help maintain a healthy work‑life balance.
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Order Management Specialist
to join our Commercial Operations team. The individual will play a critical role in ensuring timely, accurate, and customer-focused execution of the order fulfillment process. Success in this position requires strong attention to detail, proactive communication, and the ability to navigate cross‑functional collaboration.
Duties/Responsibilities Order Processing and Management
Accurately enter and manage customer orders through the ERP system, ensuring completeness and compliance with internal guidelines.
Confirm order details including pricing, inventory status, delivery schedules, and customer terms.
Customer Communication
Communicate proactively with customers regarding order status, delays, and updates.
Respond to customer inquiries with professionalism, ensuring timely and effective resolution.
Issue Resolution and Escalation
Identify and resolve order discrepancies, inventory issues, and delivery delays.
Escalate complex or high-priority issues to the Order Management Manager and collaborate to ensure resolution.
Cross-functional Coordination
Work closely with Inside Sales, Customer Success, Supply Chain, and Logistics to coordinate smooth order fulfillment.
Ensure information flows effectively across departments to meet customer expectations.
Documentation and Compliance
Maintain accurate records of all order transactions and communications in the ERP system.
Ensure compliance with internal processes, customer requirements, and applicable regulations.
Inventory and Logistics Support
Partner with Inventory and Supply Chain teams to monitor product availability and address potential stock constraints.
Support Logistics coordination to ensure accurate and timely deliveries.
Performance Tracking and Process Improvement
Assist in tracking key metrics such as order accuracy, cycle time, and fulfillment success.
Offer insights and recommendations to improve order management workflows and efficiency.
Skills/Experience Requirements
2+ years of experience in order management, customer service, supply chain, or logistics roles.
Strong organizational skills with excellent attention to detail and follow-through.
Effective communicator, capable of working across teams and with external customers.
Proficiency in ERP systems (SAP preferred), CRM platforms, and Microsoft Office Suite.
Hybrid Work Schedule (3 days in office and 2 days at home per week.)
Benefits
Health Coverage:
The company covers 80% of medical, dental, and vision premiums.
Retirement Savings:
Immediate full vesting in a 401(k) plan, with a generous company match.
Life Insurance:
Company-paid life insurance.
Paid Time Off:
11 paid holidays, plus paid vacation and sick time available in the first year.
Work-Life Balance:
Supportive benefits designed to help maintain a healthy work‑life balance.
#J-18808-Ljbffr