Director, Business Intelligence
24 Hour Home Care, El Segundo, CA, United States
Overview
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people’s lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com. At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day. The Role
The Director of Business Intelligence leads the enterprise BI strategy for 24 Hour Home Care’s Disability Services division. This role is responsible for building, scaling, and operationalizing analytics, reporting, and data governance that directly support executive, financial, operational, and workforce decision-making. Partnering closely with senior leadership, the Director translates business priorities into trusted insights, scalable dashboards, and shared performance metrics while developing a high-performing BI function. Primary Responsibilities
Define and execute the enterprise Business Intelligence strategy aligned to organizational goals and executive priorities Translate business objectives into scalable KPIs, analytics frameworks, and standardized reporting across platforms Oversee the design, development, and optimization of dashboards, data models, and automated reporting solutions Ensure data integrity, governance, and consistency across Power BI, Salesforce, and other core systems Serve as a strategic analytics advisor to executive and cross-functional leaders, delivering clear and actionable insights Identify trends, risks, and opportunities across operational, financial, workforce, and revenue data to drive performance improvement Lead, develop, and scale the BI team while promoting analytics adoption and best practices across the organization This is a hybrid position, coming into the El Segundo office 3 days per week. What You Bring To The Table
Skills
Advanced expertise in Power BI, SQL, and data warehousing concepts Strong business acumen with the ability to connect data insights to strategic decisions Executive-level data storytelling and communication skills Strategic thinking with the ability to execute and operationalize analytics at scale Strong stakeholder partnership and cross-functional collaboration skills People leadership and team development capabilities Ability to simplify complex data into clear, actionable insights Qualifications
Bachelor’s degree in Analytics, Data Science, Business, Computer Science, or a related field 10+ years of experience in business intelligence, analytics, or data engineering 5+ years of experience leading analytics teams and enterprise-level initiatives Proven experience building and scaling BI infrastructure, dashboards, and reporting systems Strong experience working with operational and financial data in multi-location or service-based organizations What We Bring To The Table
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. By Email: info@dcba.lacounty.gov By Web: https://dcba.lacounty.gov/contact-us/ By Phone: (800) 593-8222 For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). The expected California Pay Range for this position: $161,529 USD - $209,352 USD
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24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people’s lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com. At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day. The Role
The Director of Business Intelligence leads the enterprise BI strategy for 24 Hour Home Care’s Disability Services division. This role is responsible for building, scaling, and operationalizing analytics, reporting, and data governance that directly support executive, financial, operational, and workforce decision-making. Partnering closely with senior leadership, the Director translates business priorities into trusted insights, scalable dashboards, and shared performance metrics while developing a high-performing BI function. Primary Responsibilities
Define and execute the enterprise Business Intelligence strategy aligned to organizational goals and executive priorities Translate business objectives into scalable KPIs, analytics frameworks, and standardized reporting across platforms Oversee the design, development, and optimization of dashboards, data models, and automated reporting solutions Ensure data integrity, governance, and consistency across Power BI, Salesforce, and other core systems Serve as a strategic analytics advisor to executive and cross-functional leaders, delivering clear and actionable insights Identify trends, risks, and opportunities across operational, financial, workforce, and revenue data to drive performance improvement Lead, develop, and scale the BI team while promoting analytics adoption and best practices across the organization This is a hybrid position, coming into the El Segundo office 3 days per week. What You Bring To The Table
Skills
Advanced expertise in Power BI, SQL, and data warehousing concepts Strong business acumen with the ability to connect data insights to strategic decisions Executive-level data storytelling and communication skills Strategic thinking with the ability to execute and operationalize analytics at scale Strong stakeholder partnership and cross-functional collaboration skills People leadership and team development capabilities Ability to simplify complex data into clear, actionable insights Qualifications
Bachelor’s degree in Analytics, Data Science, Business, Computer Science, or a related field 10+ years of experience in business intelligence, analytics, or data engineering 5+ years of experience leading analytics teams and enterprise-level initiatives Proven experience building and scaling BI infrastructure, dashboards, and reporting systems Strong experience working with operational and financial data in multi-location or service-based organizations What We Bring To The Table
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. By Email: info@dcba.lacounty.gov By Web: https://dcba.lacounty.gov/contact-us/ By Phone: (800) 593-8222 For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). The expected California Pay Range for this position: $161,529 USD - $209,352 USD
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