Account Manager, North America SMB
Fortive Corporation (SE), Austin, TX, United States
Account Manager, North America SMB Accounts
Location: Remote (Proximity to Major Airport)
Reports To: North America SMB Sales Leader
The Account Manager, North America SMB Accounts will manage and grow relationships with Accruent’s small and mid‑sized business customers across North America. This role focuses on driving renewals, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement and collaboration with internal teams. The ideal candidate is a motivated, customer‑focused professional with strong communication skills and a consultative approach to selling, capable of managing multiple accounts efficiently and delivering measurable value.
Key Responsibilities 1. Account Management & Relationship Building
Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
Conduct periodic check‑ins to understand customer needs and identify opportunities for improvement.
Build relationships with operational and mid‑level stakeholders within customer organizations.
Act as the customer advocate internally to ensure timely resolution of issues.
2. Sales & Revenue Growth
Drive contract renewals and identify opportunities for incremental growth within existing accounts.
Promote additional SaaS modules, features, and services aligned with customer needs.
Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management.
Support customers in understanding the value of Accruent solutions and best practices.
3. Customer Success & Retention
Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels.
Share tips and resources to help customers maximize their investment.
Monitor account health and elevate risks of churn early.
4. Sales Forecasting & Reporting
Maintain accurate CRM records (e.g., Salesforce) for forecasts, renewals, and pipeline activities.
Provide regular updates on account performance and growth opportunities.
5. Collaboration with Internal Teams
Work closely with Marketing, Customer Success, and Professional Services to deliver a positive customer experience.
Communicate customer feedback and enhancement requests to Product Management.
6. Industry Awareness
Stay informed about Accruent’s offerings and competitive positioning.
Share relevant insights and best practices with customers to support their business objectives.
Qualifications Required Experience
2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
Strong communication and relationship‑building skills.
Familiarity with CRM tools such as Salesforce.
Preferred Qualifications
Experience in asset management, facilities, or real‑estate‑related software is a plus.
Understanding of SaaS renewals and upsell motions.
Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 138600 - 231500.
Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
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Reports To: North America SMB Sales Leader
The Account Manager, North America SMB Accounts will manage and grow relationships with Accruent’s small and mid‑sized business customers across North America. This role focuses on driving renewals, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement and collaboration with internal teams. The ideal candidate is a motivated, customer‑focused professional with strong communication skills and a consultative approach to selling, capable of managing multiple accounts efficiently and delivering measurable value.
Key Responsibilities 1. Account Management & Relationship Building
Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
Conduct periodic check‑ins to understand customer needs and identify opportunities for improvement.
Build relationships with operational and mid‑level stakeholders within customer organizations.
Act as the customer advocate internally to ensure timely resolution of issues.
2. Sales & Revenue Growth
Drive contract renewals and identify opportunities for incremental growth within existing accounts.
Promote additional SaaS modules, features, and services aligned with customer needs.
Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management.
Support customers in understanding the value of Accruent solutions and best practices.
3. Customer Success & Retention
Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels.
Share tips and resources to help customers maximize their investment.
Monitor account health and elevate risks of churn early.
4. Sales Forecasting & Reporting
Maintain accurate CRM records (e.g., Salesforce) for forecasts, renewals, and pipeline activities.
Provide regular updates on account performance and growth opportunities.
5. Collaboration with Internal Teams
Work closely with Marketing, Customer Success, and Professional Services to deliver a positive customer experience.
Communicate customer feedback and enhancement requests to Product Management.
6. Industry Awareness
Stay informed about Accruent’s offerings and competitive positioning.
Share relevant insights and best practices with customers to support their business objectives.
Qualifications Required Experience
2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
Strong communication and relationship‑building skills.
Familiarity with CRM tools such as Salesforce.
Preferred Qualifications
Experience in asset management, facilities, or real‑estate‑related software is a plus.
Understanding of SaaS renewals and upsell motions.
Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 138600 - 231500.
Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
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