
Head of Client Experience Strategy & Innovation
National African-American Insurance Association (NAAIA), Hartford, CT, United States
A financial services organization is seeking an Associate Director of Experience Development to lead the client experience strategy for Health and Risk Solutions. This role involves collaborating across the organization to identify opportunities, manage digital capabilities, and drive initiatives that enhance client satisfaction and retention. The ideal candidate will have a bachelor's degree and 5-7 years of relevant experience, with strong analytical and leadership skills.
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