Director of Support Operations
REMAX, Denver, CO, United States
The Director of Support Operations is responsible for leading a scalable, insight-driven operating model that strengthens customer experience while improving business efficiency and growth outcomes. This role focuses on expanding customer-facing service offerings, reducing cost-to-serve, and operationalizing fee-based services through smarter systems, processes, and cross-functional collaboration. With a strong management layer in place, this leader operates at the strategic level designing infrastructure, guiding priorities, and driving enterprise-level impact.
Key Responsibilities Operational Strategy & Business Optimization
Design and scale support operating models that support growth, margin improvement, and service expansion.
Identify and implement opportunities to lower cost-to-serve through automation, process standardization, and smarter tooling.
Establish consistent operating standards across internal and external service team
s.Insights, Performance & Decision Support
Build executive-ready reporting, dashboards, and performance narratives.
Translate customer and operational data into business insights that can be acted upon.
Mature early-warning systems to surface operational risk and opportunit
Cross-Functional Leadership
Partner with Product, Engineering, Sales, Marketing, and Operations to reduce friction, remove blockers, and enable growth.
Lead enterprise initiatives that improve customer experience and make it easy for our customers.
Influence cross-departmental teammates through clear and data-backed recommendations.
Organizational Effectiveness
Enable and develop managers to lead daily execution while strengthening accountability and autonomy across the organization.
Scale onboarding, knowledge management, and operational readiness to support growth.
Ensure performance consistency across internal and partner-delivered teams.
Customer-Led Business Strategy
Proactively identify customer and operational risks before they impact experience.
Champion effort reduction and experience-led decision making across the business.
Position Support Operations as a strategic growth partner rather than a reactive function.
What Success Looks Like
Increased revenue enablement without proportional headcount growth
Faster, more predictable service delivery through disciplined operating models
Strong alignment and performance consistency across teams
Clear, trusted insights that shape company strategy
Customer Operations recognized as a driver of growth and operational maturity
$125,000 - $145,000
REMAX Headquarters is located in Denver, CO, in the heart of Denver’s thriving Tech Center. We also offer remote roles for those outside the metro area.
Stay Healthy
Comprehensive medical, dental, and vision insurance
Health savings account with employer contribution
Flexible spending account (medical & dependent care)
Voluntary critical illness, hospital indemnity and accident coverage
Short-term disability paid at 100% after 1 year
Prepare for Your Future
401(k) plan with generous company match & immediate eligibility
Company-paid life and AD&D insurance, short-term and long-term disability
Generous paid time off package includes 15 paid holidays and generous PTO
Hybrid or remote positions and flexible hours
Monthly home office subsidy
Paid parental leave benefits
Paid caregiving, adoption and foster leave benefits
Monthly ClassPass contribution
Employee assistance program including free counseling sessions
Recognition program
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.
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Key Responsibilities Operational Strategy & Business Optimization
Design and scale support operating models that support growth, margin improvement, and service expansion.
Identify and implement opportunities to lower cost-to-serve through automation, process standardization, and smarter tooling.
Establish consistent operating standards across internal and external service team
s.Insights, Performance & Decision Support
Build executive-ready reporting, dashboards, and performance narratives.
Translate customer and operational data into business insights that can be acted upon.
Mature early-warning systems to surface operational risk and opportunit
Cross-Functional Leadership
Partner with Product, Engineering, Sales, Marketing, and Operations to reduce friction, remove blockers, and enable growth.
Lead enterprise initiatives that improve customer experience and make it easy for our customers.
Influence cross-departmental teammates through clear and data-backed recommendations.
Organizational Effectiveness
Enable and develop managers to lead daily execution while strengthening accountability and autonomy across the organization.
Scale onboarding, knowledge management, and operational readiness to support growth.
Ensure performance consistency across internal and partner-delivered teams.
Customer-Led Business Strategy
Proactively identify customer and operational risks before they impact experience.
Champion effort reduction and experience-led decision making across the business.
Position Support Operations as a strategic growth partner rather than a reactive function.
What Success Looks Like
Increased revenue enablement without proportional headcount growth
Faster, more predictable service delivery through disciplined operating models
Strong alignment and performance consistency across teams
Clear, trusted insights that shape company strategy
Customer Operations recognized as a driver of growth and operational maturity
$125,000 - $145,000
REMAX Headquarters is located in Denver, CO, in the heart of Denver’s thriving Tech Center. We also offer remote roles for those outside the metro area.
Stay Healthy
Comprehensive medical, dental, and vision insurance
Health savings account with employer contribution
Flexible spending account (medical & dependent care)
Voluntary critical illness, hospital indemnity and accident coverage
Short-term disability paid at 100% after 1 year
Prepare for Your Future
401(k) plan with generous company match & immediate eligibility
Company-paid life and AD&D insurance, short-term and long-term disability
Generous paid time off package includes 15 paid holidays and generous PTO
Hybrid or remote positions and flexible hours
Monthly home office subsidy
Paid parental leave benefits
Paid caregiving, adoption and foster leave benefits
Monthly ClassPass contribution
Employee assistance program including free counseling sessions
Recognition program
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.
#J-18808-Ljbffr