PXDD Strategy Manager, VCA
Visa, Atlanta, GA, United States
Overview
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Job Description The Strategy Manager‑Product Experience, Design + Digital (PxDD) will be part of the team that is transforming our product development and design process into one that leverages human‑centered design practices with a focus on actively engaging clients in product development and co‑creation. The role is located in San Francisco and will focus on North American products and clients. It involves supporting design thinking engagements, working with internal product teams and client sites, contributing to Visa’s new product roadmap and managing the full lifecycle of product development, from ideation through pilot processes.
Responsibilities
Manage work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital‑first mindset and contemporary product management techniques such as minimum viable product, rapid development, A/B testing, and iteration.
Demonstrate in‑depth knowledge of Visa’s capabilities and apply them to clients’ business problems to co‑develop meaningful solutions.
Design, lead, and facilitate client workshops, synthesize insights into defensible visions, frameworks, and concepts using human‑centered design and lean start‑up processes.
Rapidly convert ideas into working prototypes, integrating solutions and capabilities available within Visa or externally.
Use business insight to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with teams.
Energize and improve the status quo using creativity and calculated risk to deliver new products and processes that surpass client expectations.
Work closely with internal and external product and partner teams to ensure alignment on goals, scope, critical path, operational risks, and transparent communication.
Drive coordination with core product teams to enable commercialization.
Develop processes to support pilot programs, including articulating objectives, implementing operational support, defining reporting needs, and tracking results.
Articulate the possibility, viability, and feasibility of product recommendations.
Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features.
Conduct in‑depth market testing using qualitative and quantitative research methods.
Complete large research projects to develop Visa’s point‑of‑view for future segments and technologies, turning them into repeatable processes.
Conduct and lead client engagements with stakeholder managers representing Visa and our Innovation Point‑of‑View to clients, industry leaders, and internal product managers.
Hybrid workplace: days in the office will be confirmed by the hiring manager.
Qualifications Basic Qualifications
5 years of relevant work experience with a Bachelor’s Degree, or at least 2 years of work experience with an Advanced degree (e.g., Master’s, MBA, JD, MD), or 0 years of work experience with a PhD.
Must have a mindset that embraces creativity, optimism, ambiguity, and failing‑fast.
Proven ability to work on complex and often ambiguous problems, to drive results.
Analytical thinker, team‑oriented, collaborative, diplomatic, flexible, with excellent presentation skills, including strong oral and writing capabilities.
Client‑first mentality and demonstrated maturity when interacting and leading client workshops.
Excellent project management skills, organization, and ability to manage multiple workstreams concurrently.
Preferred Qualifications
6 or more years of work experience with a Bachelor’s Degree, or 4 or more years with an Advanced Degree, or up to 3 years with a PhD.
Comfortable interviewing and iterating with people through exploration of new concepts, prototyping, and testing.
Experience in a data‑driven and/or business strategy role (e.g., consulting, investment banking).
Experience in digital product development and management, specifically in mobile, web, and IoT application development and experience design.
Experience in payments or FinTech is a plus.
Experience with design thinking/human‑centered design methodologies.
Experience and knowledge of Agile (Scrum) project methodology and practices is a plus.
Additional Information Work Hours: Varies upon the needs of the department.
Travel Requirements: 5–10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting, requiring sitting and standing at a desk, communicating in person and by telephone, and operating standard office equipment such as telephones and computers.
Equal Employment Opportunity Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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Job Description The Strategy Manager‑Product Experience, Design + Digital (PxDD) will be part of the team that is transforming our product development and design process into one that leverages human‑centered design practices with a focus on actively engaging clients in product development and co‑creation. The role is located in San Francisco and will focus on North American products and clients. It involves supporting design thinking engagements, working with internal product teams and client sites, contributing to Visa’s new product roadmap and managing the full lifecycle of product development, from ideation through pilot processes.
Responsibilities
Manage work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital‑first mindset and contemporary product management techniques such as minimum viable product, rapid development, A/B testing, and iteration.
Demonstrate in‑depth knowledge of Visa’s capabilities and apply them to clients’ business problems to co‑develop meaningful solutions.
Design, lead, and facilitate client workshops, synthesize insights into defensible visions, frameworks, and concepts using human‑centered design and lean start‑up processes.
Rapidly convert ideas into working prototypes, integrating solutions and capabilities available within Visa or externally.
Use business insight to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with teams.
Energize and improve the status quo using creativity and calculated risk to deliver new products and processes that surpass client expectations.
Work closely with internal and external product and partner teams to ensure alignment on goals, scope, critical path, operational risks, and transparent communication.
Drive coordination with core product teams to enable commercialization.
Develop processes to support pilot programs, including articulating objectives, implementing operational support, defining reporting needs, and tracking results.
Articulate the possibility, viability, and feasibility of product recommendations.
Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features.
Conduct in‑depth market testing using qualitative and quantitative research methods.
Complete large research projects to develop Visa’s point‑of‑view for future segments and technologies, turning them into repeatable processes.
Conduct and lead client engagements with stakeholder managers representing Visa and our Innovation Point‑of‑View to clients, industry leaders, and internal product managers.
Hybrid workplace: days in the office will be confirmed by the hiring manager.
Qualifications Basic Qualifications
5 years of relevant work experience with a Bachelor’s Degree, or at least 2 years of work experience with an Advanced degree (e.g., Master’s, MBA, JD, MD), or 0 years of work experience with a PhD.
Must have a mindset that embraces creativity, optimism, ambiguity, and failing‑fast.
Proven ability to work on complex and often ambiguous problems, to drive results.
Analytical thinker, team‑oriented, collaborative, diplomatic, flexible, with excellent presentation skills, including strong oral and writing capabilities.
Client‑first mentality and demonstrated maturity when interacting and leading client workshops.
Excellent project management skills, organization, and ability to manage multiple workstreams concurrently.
Preferred Qualifications
6 or more years of work experience with a Bachelor’s Degree, or 4 or more years with an Advanced Degree, or up to 3 years with a PhD.
Comfortable interviewing and iterating with people through exploration of new concepts, prototyping, and testing.
Experience in a data‑driven and/or business strategy role (e.g., consulting, investment banking).
Experience in digital product development and management, specifically in mobile, web, and IoT application development and experience design.
Experience in payments or FinTech is a plus.
Experience with design thinking/human‑centered design methodologies.
Experience and knowledge of Agile (Scrum) project methodology and practices is a plus.
Additional Information Work Hours: Varies upon the needs of the department.
Travel Requirements: 5–10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting, requiring sitting and standing at a desk, communicating in person and by telephone, and operating standard office equipment such as telephones and computers.
Equal Employment Opportunity Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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