Technical Sales Support Specialist
Kele, Inc., Memphis, TN, United States
Founded at the birth of the building automation industry in 1983 as Kele & Associates (now Kele Companies), we became the first building automation distributor to offer an all-inclusive platform. Over the next 40 years, Kele Companies has grown into a world class Building Automation Systems distributor with its headquarters remaining strategically located in Memphis, TN and branch locations positioned in 7 states throughout the U.S. Every member of the Kele Companies team plays a key role in delivering on our promise of: “We Make It Easy.”
Technical Sales Support Specialist Summary Provides technical expertise, guidance, and support to both internal and external customers for Kele products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Actively promotes Kele’s products and services utilizing ASLAN principles and communicating Kele’s value propositions to customers.
Provides exceptional personal customer service to all internal and external customers by supporting Kele’s 5 Keys to Customer Service.
Logs all internal and external correspondence in Salesforce.
Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Serves as a primary resource for product questions and product application information for all internal and external customers through face‑to‑face, phone, e‑mail, chat and fax communications.
Assists with project specification and drawing reviews and completes project take‑offs.
Efficiently and effectively provides technical expertise in support of sales interactions and assists with the processing of orders, while identifying opportunities to increase sales during these interactions.
Updates appropriate repository with query solutions, identified product shortcomings/solutions and technical solutions developed for customers.
Attends, develops, constructs, and records training sessions and maintains technical proficiency on all issues that are applicable to our customers and industry.
Provides a regular cadence of technical training to the sales team.
Assists Product Managers with product testing and evaluation, preparation, review, and maintenance of technical literature as well as other related items; and
Keeps Product Managers informed on product issues, opportunities for new products, and product trends.
Provides technical support for restricted product lines including JCI FX, Honeywell Niagara, Tridium, and Prolon.
Benefits
Medical, vision, and dental insurance
HSA
FSA (medical and dependent care)
401(k) with employer match up to 4% with immediate vesting
Employer‑paid short‑ and long‑term disability coverage
Employer‑paid basic life and AD&DD insurance; supplemental life for employees and dependents available
Paid time off and paid holidays
Tuition reimbursement
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Technical Sales Support Specialist Summary Provides technical expertise, guidance, and support to both internal and external customers for Kele products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Actively promotes Kele’s products and services utilizing ASLAN principles and communicating Kele’s value propositions to customers.
Provides exceptional personal customer service to all internal and external customers by supporting Kele’s 5 Keys to Customer Service.
Logs all internal and external correspondence in Salesforce.
Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Serves as a primary resource for product questions and product application information for all internal and external customers through face‑to‑face, phone, e‑mail, chat and fax communications.
Assists with project specification and drawing reviews and completes project take‑offs.
Efficiently and effectively provides technical expertise in support of sales interactions and assists with the processing of orders, while identifying opportunities to increase sales during these interactions.
Updates appropriate repository with query solutions, identified product shortcomings/solutions and technical solutions developed for customers.
Attends, develops, constructs, and records training sessions and maintains technical proficiency on all issues that are applicable to our customers and industry.
Provides a regular cadence of technical training to the sales team.
Assists Product Managers with product testing and evaluation, preparation, review, and maintenance of technical literature as well as other related items; and
Keeps Product Managers informed on product issues, opportunities for new products, and product trends.
Provides technical support for restricted product lines including JCI FX, Honeywell Niagara, Tridium, and Prolon.
Benefits
Medical, vision, and dental insurance
HSA
FSA (medical and dependent care)
401(k) with employer match up to 4% with immediate vesting
Employer‑paid short‑ and long‑term disability coverage
Employer‑paid basic life and AD&DD insurance; supplemental life for employees and dependents available
Paid time off and paid holidays
Tuition reimbursement
#J-18808-Ljbffr