Supervisor Member Marketing
Hilton Grand Vacations, Las Vegas, NV, United States
Responsibilities
As a Member Marketing Supervisor, you would be responsible for executing your position's responsibilities and driving company success through performing the following tasks to the highest standards:
The Member Marketing Supervisor has direct responsibility for the performance, daily production, and monthly objectives of the Member Marketing Agents.
Provides superior customer service in accordance with Company standards.
Embraces new team members and coordinates their success within their roles.
Maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members, and prospects.
Manages Agents in compliance with all Company and departmental policies and meets established minimum quotas.
Consistently and continuously trains and develops team members to be successful within their roles.
Prepares and administers disciplinary actions to team members when necessary.
Acquires and maintains working knowledge of all resorts, Company products, and services as they relate to marketing and the company as a whole.
Coaches team members on Quality Assurance (QA) reports within the proper and expected amount of time.
Assists in the production of departmental work schedules.
Ensures compliance of timekeeping management.
Maintains accuracy of input on data entry tasks for the team members.
Meets established minimum target quotas per week, and servicing of inbound calls and on-board calls.
Benefits
Generous benefits begin on day one to include medical, dental, vision and HGV travel perks! 401(K) and PTO plans are available after 90 days of employment.
Driven base pay.
Recognition Programs and Rewards.
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Paid Sick Days.
Employee stock purchase program.
Tuition reimbursement programs.
Numerous learning and advancement opportunities.
Daily Pay Option*.
Qualifications
High School Diploma or equivalent.
2-4 years Call Center/Sales experience.
A minimum 1 year of supervisory experience in a call center or sales environment.
Computer proficiency in Microsoft Word, Excel, and Outlook.
Excellent customer service skills.
Strong organizational skills, attention to detail.
Proficient in time management; the ability to organize and prioritize.
Ability to take initiative and effectively adapt to changes.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem-solving skills.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
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The Member Marketing Supervisor has direct responsibility for the performance, daily production, and monthly objectives of the Member Marketing Agents.
Provides superior customer service in accordance with Company standards.
Embraces new team members and coordinates their success within their roles.
Maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members, and prospects.
Manages Agents in compliance with all Company and departmental policies and meets established minimum quotas.
Consistently and continuously trains and develops team members to be successful within their roles.
Prepares and administers disciplinary actions to team members when necessary.
Acquires and maintains working knowledge of all resorts, Company products, and services as they relate to marketing and the company as a whole.
Coaches team members on Quality Assurance (QA) reports within the proper and expected amount of time.
Assists in the production of departmental work schedules.
Ensures compliance of timekeeping management.
Maintains accuracy of input on data entry tasks for the team members.
Meets established minimum target quotas per week, and servicing of inbound calls and on-board calls.
Benefits
Generous benefits begin on day one to include medical, dental, vision and HGV travel perks! 401(K) and PTO plans are available after 90 days of employment.
Driven base pay.
Recognition Programs and Rewards.
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Paid Sick Days.
Employee stock purchase program.
Tuition reimbursement programs.
Numerous learning and advancement opportunities.
Daily Pay Option*.
Qualifications
High School Diploma or equivalent.
2-4 years Call Center/Sales experience.
A minimum 1 year of supervisory experience in a call center or sales environment.
Computer proficiency in Microsoft Word, Excel, and Outlook.
Excellent customer service skills.
Strong organizational skills, attention to detail.
Proficient in time management; the ability to organize and prioritize.
Ability to take initiative and effectively adapt to changes.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem-solving skills.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
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