Resident Service Director
COOPERRIVERALF, Mount Pleasant, SC, United States
General Purpose
A Resident Services Director (RSD) is a multifaceted leadership role responsible for overseeing the daily operations and well‑being of residents in a assisted living facility. This person acts as a crucial link between the residents, their families, and the facility's staff, ensuring a high quality of life and compliance with all regulations.
A successful candidate can expect a wage of $60,000–70,000 annually, plus full benefits with PACS Senior Living.
Essential Duties
Resident Care and Management: Develop, implement, and monitor personalized service plans for residents, conduct assessments, coordinate with healthcare professionals, and ensure that all residents receive the services they need.
Staff Supervision and Training: Manage the health services team—including nurses, caregivers, and other support staff—hiring, training, scheduling, and evaluating them to maintain the highest standard of care and service.
Community and Program Development: Foster a positive and engaging environment by designing and implementing programs that promote the physical, emotional, and social well‑being of residents, such as fitness classes, social events, and recreational activities.
Communication and Advocacy: Maintain open communication with residents and their families, address concerns, resolve conflicts, and provide updates on resident status; advocate for residents to protect their needs and rights.
Regulatory Compliance and Administration: Ensure the facility adheres to all local, state, and federal regulations; manage budgets, oversee medication programs, and maintain detailed resident records.
Supervisory Requirements The Resident Services Director is responsible for supervising and managing the entire Health Services staff either directly or indirectly.
Qualification Education and/or Experience
A bachelor's degree in healthcare administration, nursing, or a related field.
Experience in a senior living or long‑term care setting.
Exceptional organizational and problem‑solving abilities.
Strong interpersonal and communication skills to build rapport with residents, families, and staff.
A compassionate and empathetic demeanor.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.
Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations To perform this job successfully, an individual must be proficient in Microsoft Suite products and Point Click Care (PCC). Must have a current RN License.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 75 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, read or hear. Frequent use of all office‑related equipment to include copier/scanner/fax, telephone, calculator.
While rare, travel by auto or airline may be required.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
Additional Information Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
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A successful candidate can expect a wage of $60,000–70,000 annually, plus full benefits with PACS Senior Living.
Essential Duties
Resident Care and Management: Develop, implement, and monitor personalized service plans for residents, conduct assessments, coordinate with healthcare professionals, and ensure that all residents receive the services they need.
Staff Supervision and Training: Manage the health services team—including nurses, caregivers, and other support staff—hiring, training, scheduling, and evaluating them to maintain the highest standard of care and service.
Community and Program Development: Foster a positive and engaging environment by designing and implementing programs that promote the physical, emotional, and social well‑being of residents, such as fitness classes, social events, and recreational activities.
Communication and Advocacy: Maintain open communication with residents and their families, address concerns, resolve conflicts, and provide updates on resident status; advocate for residents to protect their needs and rights.
Regulatory Compliance and Administration: Ensure the facility adheres to all local, state, and federal regulations; manage budgets, oversee medication programs, and maintain detailed resident records.
Supervisory Requirements The Resident Services Director is responsible for supervising and managing the entire Health Services staff either directly or indirectly.
Qualification Education and/or Experience
A bachelor's degree in healthcare administration, nursing, or a related field.
Experience in a senior living or long‑term care setting.
Exceptional organizational and problem‑solving abilities.
Strong interpersonal and communication skills to build rapport with residents, families, and staff.
A compassionate and empathetic demeanor.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.
Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations To perform this job successfully, an individual must be proficient in Microsoft Suite products and Point Click Care (PCC). Must have a current RN License.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 75 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, read or hear. Frequent use of all office‑related equipment to include copier/scanner/fax, telephone, calculator.
While rare, travel by auto or airline may be required.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
Additional Information Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
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