Title Service Representative
Ritchie Bros., Indianapolis, IN, United States
Job Description
The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems.
Responsibilities
Review and process documentation for insurance and remarketing customers.
Process incoming salvage titles from multiple states and set for sale.
Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
Provide a variety of customer support services through the mail, email, telephone and direct personal contact.
Review and enter in title work for all customers.
Complete application to transfer title ownership.
Enter information from titles received from the state into the IAA operating system.
Stay current with title/salvage laws in multiple states.
Respond to customer questions, complaints and requests.
Resolve problems encountered in the effort to transfer title ownership.
Perform word processing assignments, filing and related clerical duties.
Follow well-established procedures and work under close direction of supervisor.
Assist with other office functions as needed.
Immediately report all violations of company policy to a supervisor or manager.
Protect and preserve confidential, personal customer information received and adhere to state and company records retention policies and procedures.
Develop employees as part of a progression plan.
Maintain a culture of responsibility, accountability, integrity, and execution across span of control.
Other duties as assigned per management.
Qualifications
1-2 years State/National title processing experience is a plus.
Previous knowledge in title and salvage title requirements is an asset.
Experience maintaining customer databases.
Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
Typical Field Office Environment.
Benefits
Medical, dental, vision, and basic life insurances.
401(k) plan with 100% match for the first 4% contributed.
15 days of paid time off (PTO) each year.
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Responsibilities
Review and process documentation for insurance and remarketing customers.
Process incoming salvage titles from multiple states and set for sale.
Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
Provide a variety of customer support services through the mail, email, telephone and direct personal contact.
Review and enter in title work for all customers.
Complete application to transfer title ownership.
Enter information from titles received from the state into the IAA operating system.
Stay current with title/salvage laws in multiple states.
Respond to customer questions, complaints and requests.
Resolve problems encountered in the effort to transfer title ownership.
Perform word processing assignments, filing and related clerical duties.
Follow well-established procedures and work under close direction of supervisor.
Assist with other office functions as needed.
Immediately report all violations of company policy to a supervisor or manager.
Protect and preserve confidential, personal customer information received and adhere to state and company records retention policies and procedures.
Develop employees as part of a progression plan.
Maintain a culture of responsibility, accountability, integrity, and execution across span of control.
Other duties as assigned per management.
Qualifications
1-2 years State/National title processing experience is a plus.
Previous knowledge in title and salvage title requirements is an asset.
Experience maintaining customer databases.
Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
Typical Field Office Environment.
Benefits
Medical, dental, vision, and basic life insurances.
401(k) plan with 100% match for the first 4% contributed.
15 days of paid time off (PTO) each year.
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