ITIL Process Documentation Lead

A leading IT services company is seeking an ITIL Certified Process Writer to improve IT processes and documentation in alignment with ITIL best practices. The successful candidate will need 8–10 years of experience in IT Service Management, strong analytical skills, and proficiency with ITSM tools like Jira and ServiceNow. This role offers the opportunity to collaborate with cross-functional teams to enhance IT operations. #J-18808-Ljbffr