Service Desk L2 Analyst (Banking)
ITTConnect, New York, NY, United States
Job Description
ITTConnect is seeking an
IT Service Desk L2 Analyst
for a direct-hire full time position with a large financial institution.
Requirements 8+ years of experience in IT Service Desk Highly desirable experience working with banks / financial services / traders support 5+ years of experience in Service Desk Level 2 support Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange Experience with cloud platforms such as Azure, or AWS Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls) Experience with ticketing systems (e.g., Jira, ServiceNow) Scripting experience (PowerShell, Bash) Experience with virtualization platforms (VMware, Hyper-V) Experience with virtual desktop infrastructure (VDI - e.g. Citrix) Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices Understanding of data privacy, regulatory requirements, and cybersecurity in finance May require after-hours or weekend work during system upgrades, maintenance or emergencies On-call responsibility for critical infrastructure issues Bachelor's degree in Information Technology or related field
IT Service Desk L2 Analyst
for a direct-hire full time position with a large financial institution.
Requirements 8+ years of experience in IT Service Desk Highly desirable experience working with banks / financial services / traders support 5+ years of experience in Service Desk Level 2 support Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange Experience with cloud platforms such as Azure, or AWS Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls) Experience with ticketing systems (e.g., Jira, ServiceNow) Scripting experience (PowerShell, Bash) Experience with virtualization platforms (VMware, Hyper-V) Experience with virtual desktop infrastructure (VDI - e.g. Citrix) Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices Understanding of data privacy, regulatory requirements, and cybersecurity in finance May require after-hours or weekend work during system upgrades, maintenance or emergencies On-call responsibility for critical infrastructure issues Bachelor's degree in Information Technology or related field