Service Desk L2 Analyst (Banking)

ITTConnect is seeking an

IT Service Desk L2Analyst

for a direct-hire full time position with a large financial institution.

Requirements

8+ years of experience in IT Service Desk

Highly desirable experience working with banks / financial services / traders support 5+ years of experience in Service Desk Level 2 support

Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange

Experience with cloud platforms such as Azure, or AWS

Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls)

Experience with ticketing systems (e.g., Jira, ServiceNow)

Scripting experience (PowerShell, Bash)

Experience with virtualization platforms (VMware, Hyper-V)

Experience with virtual desktop infrastructure (VDI – e.g. Citrix)

Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices Understanding of data privacy, regulatory requirements, and cybersecurity in finance May require after-hours or weekend work during system upgrades, maintenance or emergencies

On-call responsibility for critical infrastructure issues

Bachelor’s degree in Information Technology or related field

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