Service Desk Analyst

This role supports the IT Service Desk by providing remote technical assistance, ticket triage, and troubleshooting across a variety of systems. The position is well‑suited for someone with Tier 1 experience who is comfortable with re‑imaging devices and performing foundational technical support in a fast‑paced environment.

Must‑Have Skills

At least 1 year of Tier 1 IT Support (Help Desk, Service Desk, or Desktop Support)

Printers, mobile devices, and standard business applications

Experience working within a ticketing system (documenting issues, steps, and resolutions)

Strong customer service and communication skills

Plusses

Acknowledge, triage, and resolve incoming tickets, calls, and service requests

Perform device re‑imaging and remote troubleshooting for hardware and software issues

Support technologies including Active Directory, Office 365, Exchange, Citrix, VPN, virtual desktops, Windows, macOS, mobile devices, and printers

Conduct structured troubleshooting and elevate issues when appropriate

Document all work thoroughly in the ticketing system

Collaborate with team members to identify trends and improve processes

Provide excellent customer service and follow up to ensure successful resolution

Participate in ongoing training to stay current with evolving tools and technologies

#J-18808-Ljbffr