Service Desk Analyst
TEKsystems, Portland, OR, United States
Service Desk Analyst
We are seeking a Service Desk Analyst to provide support to end users when they call the service desk line and to handle tier 1 support issues. The contractor may also be required to take on-call shifts. The role requires a proactive, customer‑focused professional who can manage tickets from start to finish, write knowledge base articles, and help end‑users become self‑service.
Responsibilities
Assist employees when they call the service desk
Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
Be the primary owner of a ticket, seeing it from start to finish to ensure completion
Write knowledge base articles to reduce future tickets and enable self‑service
Lift up to 35 pounds
Work at a desk for an 8‑hour shift
Required Knowledge
Basic ITIL concepts
Microsoft 365
Microsoft Office
Experience supporting iOS devices
Experience troubleshooting technical issues
Experience providing support in a remote environment
Skills
Active Directory
Office 365 (O365)
SCCM
Windows OS
Additional Skills & Qualifications This person must be trainable, a good culture fit, and possess a strong personality.
Experience Level Expert Level
Job Type & Location Contract position based out of Portland, OR. Fully onsite.
Pay and Benefits Pay range: $25.00 – $28.00 per hour.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Application Deadline This position is anticipated to close on Mar 25, 2026.
Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Responsibilities
Assist employees when they call the service desk
Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
Be the primary owner of a ticket, seeing it from start to finish to ensure completion
Write knowledge base articles to reduce future tickets and enable self‑service
Lift up to 35 pounds
Work at a desk for an 8‑hour shift
Required Knowledge
Basic ITIL concepts
Microsoft 365
Microsoft Office
Experience supporting iOS devices
Experience troubleshooting technical issues
Experience providing support in a remote environment
Skills
Active Directory
Office 365 (O365)
SCCM
Windows OS
Additional Skills & Qualifications This person must be trainable, a good culture fit, and possess a strong personality.
Experience Level Expert Level
Job Type & Location Contract position based out of Portland, OR. Fully onsite.
Pay and Benefits Pay range: $25.00 – $28.00 per hour.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Application Deadline This position is anticipated to close on Mar 25, 2026.
Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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