Service Desk Analyst
IDR, Inc., Brighton, CO, United States
IDR is seeking a Service Desk Analyst to join one of our top clients in Thornton, Colorado. This role offers an opportunity to support a large, distributed user base across multiple sites in a dynamic IT environment, focusing on delivering exceptional customer service and technical support.
Position Overview for the Service Desk Analyst:
Act as the first point of contact for users experiencing technical issues, providing friendly and knowledgeable support.
Ensure timely acknowledgment, communication, and resolution of support tickets via various channels.
Support and troubleshoot issues related to Windows, macOS, and ChromeOS environments as needed.
Escalate complex issues to appropriate internal teams and follow up to ensure resolution.
Assist in creating and maintaining documentation related to IT processes and best practices to improve knowledge bases.
Requirements for the Service Desk Analyst:
5–7 years of experience in technical customer support or IT service environments.
Proven ability to quickly learn and adapt to a diverse set of technologies and systems.
Experience supporting business processes and improving documentation and knowledge bases.
Strong attention to detail and a commitment to delivering excellent customer service.
Ability to thrive in a lean team environment supporting a large, distributed user base (50+ sites).
Bilingual (English / Spanish) candidates are a preference.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
Compensation Details: $70,000 - 85,000 per year
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Position Overview for the Service Desk Analyst:
Act as the first point of contact for users experiencing technical issues, providing friendly and knowledgeable support.
Ensure timely acknowledgment, communication, and resolution of support tickets via various channels.
Support and troubleshoot issues related to Windows, macOS, and ChromeOS environments as needed.
Escalate complex issues to appropriate internal teams and follow up to ensure resolution.
Assist in creating and maintaining documentation related to IT processes and best practices to improve knowledge bases.
Requirements for the Service Desk Analyst:
5–7 years of experience in technical customer support or IT service environments.
Proven ability to quickly learn and adapt to a diverse set of technologies and systems.
Experience supporting business processes and improving documentation and knowledge bases.
Strong attention to detail and a commitment to delivering excellent customer service.
Ability to thrive in a lean team environment supporting a large, distributed user base (50+ sites).
Bilingual (English / Spanish) candidates are a preference.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
Compensation Details: $70,000 - 85,000 per year
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