IT User Desk Analyst
HaloMD, Addison, TX, United States
Job ID#:
187
Category:
Information Technology
Job Description Who We Are
HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.
Job Overview The IT User Desk Analyst provides end user support for user's technical and application issues while also supporting the IT Infrastructure and Systems team as necessary. This is a hybrid role - 3 days per week in our Addison, TX office.
Responsibilities
Provide technical support for workstations, applications, desk phones, mobile devices, printers, A/V equipment, servers and other IT related systems
Create and manage user accounts and access
Perform Office 365 and network administration
Assist in IT Asset Management to ensure accurate inventory records
Open and track tickets, prioritize, follow up on service requests, and elevate as necessary
Create knowledge base articles, checklists, procedures and end-user training
Requirements
2+ years of experience is required
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Preferred Skills
Strong knowledge of Office 365 Administration, Microsoft Office and Active Directory
Exchange Server/ Exchange Online
Networking - Router, Switch, Firewall, AP etc.
Mobile Device Management
AV Equipment/Video Conferencing Solutions
Windows OS, MAC OS, iOS, Android
Perks & Benefits
Hybrid - Must be on-site 3 days per week in office and 2 days per week remote
Multiple medical plan options
Health Savings Account with company contributions
Dental & vision coverage for you and your dependents
401k with Company match
Vacation, sick time & Company paid holidays
Company wellbeing program with health insurance incentives
What's Next If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.
Already have an account? Log in here
© HaloMD
#J-18808-Ljbffr
187
Category:
Information Technology
Job Description Who We Are
HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.
Job Overview The IT User Desk Analyst provides end user support for user's technical and application issues while also supporting the IT Infrastructure and Systems team as necessary. This is a hybrid role - 3 days per week in our Addison, TX office.
Responsibilities
Provide technical support for workstations, applications, desk phones, mobile devices, printers, A/V equipment, servers and other IT related systems
Create and manage user accounts and access
Perform Office 365 and network administration
Assist in IT Asset Management to ensure accurate inventory records
Open and track tickets, prioritize, follow up on service requests, and elevate as necessary
Create knowledge base articles, checklists, procedures and end-user training
Requirements
2+ years of experience is required
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Preferred Skills
Strong knowledge of Office 365 Administration, Microsoft Office and Active Directory
Exchange Server/ Exchange Online
Networking - Router, Switch, Firewall, AP etc.
Mobile Device Management
AV Equipment/Video Conferencing Solutions
Windows OS, MAC OS, iOS, Android
Perks & Benefits
Hybrid - Must be on-site 3 days per week in office and 2 days per week remote
Multiple medical plan options
Health Savings Account with company contributions
Dental & vision coverage for you and your dependents
401k with Company match
Vacation, sick time & Company paid holidays
Company wellbeing program with health insurance incentives
What's Next If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.
Already have an account? Log in here
© HaloMD
#J-18808-Ljbffr