HSKP Property Manager
Brett/Robinson Gulf Corp., Orange Beach, AL, United States
Orange Beach, 24325 Perdido Beach BIVD, Orange Beach, AL 36561, USA
Position:
Property Manager (PM) Department:
Property Care Reports To:
Senior Operations Manager or Operations Manager (OM)
Summary of Role The Property Manager (PM) is responsible for overseeing property care operations, ensuring all units meet company standards for cleanliness, presentation, and readiness. The PM provides leadership to Housekeeping Managers (HKM), supports owner relations, ensures accurate reporting and payroll, and drives operational excellence across assigned buildings.
Key Responsibilities Leadership & Staff Management
Supervise HKM staff to ensure productivity, quality, professionalism, and strong team morale.
Oversee and assign daily duties and confirm all work meets cleanliness and presentation standards.
Provide HKM secondary coverage when needed to maintain operational continuity.
Conduct One‑on‑One meetings with HKM to support leadership development and performance growth.
Review and edit schedules/templates for Property Care staff.
Manage performance documentation, including write‑ups, warnings, and terminations.
Monitor staff compliance with uniforms, name tags, schedules, and company policies.
Unit Quality & Operational Oversight
Perform regular inspections of all units, documenting cleanliness, condition, and setup.
Ensure all tasks are completed and/or up to date.
Run weekly Building Forecast Reports and assign staff based on arrivals, departures, and expected workload (including holiday adjustments).
Ensure Housekeeping Supervisors are proactive and complete assignments for current and next‑day arrivals.
Oversee ON/OFF rental transitions to verify procedures are followed and units meet BR standards.
Complete minor repairs, light maintenance, and some preventative maintenance tasks as needed.
Owner Relations
Serve as the primary point of contact for owners, providing timely and professional communication.
Coordinate with OM and other representatives on owner‑specific requests, issues, or escalations; resolve complaints promptly.
Document all owner interactions and follow‑up actions.
Handle owner injuries, follow‑up calls, and complete necessary reports.
Review owner complaints and owner surveys; assist with owner statements, revenue and booking questions, and scheduling private cleans.
Make proactive outreach calls to owners and maintain updated portfolio notes.
Communicate proactively during major water or weather‑related events; address guest damage versus rental wear concerns.
Payroll & Administrative Duties
Verify payroll accuracy, including clock‑in/out times, lunch breaks, and hours worked for HKM and piece‑rate employees.
Reconcile payroll between platform systems.
Submit weekly schedules by Thursday.
Submit termination documentation when employees resign or separate.
Maintenance Coordination
Monitor unit condition and document issues that require corrective action.
Follow up maintenance on outstanding work orders until resolution.
Assist as needed with building partner duties, projects, and special assignments, and coverage.
Physical Requirements
Ability to perform activities requiring moving the whole body, including climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling; lift up to 40 pounds regularly.
Ability to use janitorial and office supplies/products regularly.
Ability to operate standard office equipment, including computers and phones.
Ability to work in a client‑facing environment for extended periods, including exposure to heat, humidity, and inclement weather.
High School Diploma or GED required; prior experience in hospitality, property operations, or customer service preferred.
Professional communication with clients, owners, guests, and team members.
Manage escalated client concerns and support operational problem‑solving.
Basic math and cash‑handling skills, including audits and payment processing as applicable.
Highly detail‑oriented with strong organizational skills and ability to multitask in a fast‑paced, client‑facing environment.
Reliable transportation and willingness to use personal vehicle for company‑related tasks when necessary.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Position:
Property Manager (PM) Department:
Property Care Reports To:
Senior Operations Manager or Operations Manager (OM)
Summary of Role The Property Manager (PM) is responsible for overseeing property care operations, ensuring all units meet company standards for cleanliness, presentation, and readiness. The PM provides leadership to Housekeeping Managers (HKM), supports owner relations, ensures accurate reporting and payroll, and drives operational excellence across assigned buildings.
Key Responsibilities Leadership & Staff Management
Supervise HKM staff to ensure productivity, quality, professionalism, and strong team morale.
Oversee and assign daily duties and confirm all work meets cleanliness and presentation standards.
Provide HKM secondary coverage when needed to maintain operational continuity.
Conduct One‑on‑One meetings with HKM to support leadership development and performance growth.
Review and edit schedules/templates for Property Care staff.
Manage performance documentation, including write‑ups, warnings, and terminations.
Monitor staff compliance with uniforms, name tags, schedules, and company policies.
Unit Quality & Operational Oversight
Perform regular inspections of all units, documenting cleanliness, condition, and setup.
Ensure all tasks are completed and/or up to date.
Run weekly Building Forecast Reports and assign staff based on arrivals, departures, and expected workload (including holiday adjustments).
Ensure Housekeeping Supervisors are proactive and complete assignments for current and next‑day arrivals.
Oversee ON/OFF rental transitions to verify procedures are followed and units meet BR standards.
Complete minor repairs, light maintenance, and some preventative maintenance tasks as needed.
Owner Relations
Serve as the primary point of contact for owners, providing timely and professional communication.
Coordinate with OM and other representatives on owner‑specific requests, issues, or escalations; resolve complaints promptly.
Document all owner interactions and follow‑up actions.
Handle owner injuries, follow‑up calls, and complete necessary reports.
Review owner complaints and owner surveys; assist with owner statements, revenue and booking questions, and scheduling private cleans.
Make proactive outreach calls to owners and maintain updated portfolio notes.
Communicate proactively during major water or weather‑related events; address guest damage versus rental wear concerns.
Payroll & Administrative Duties
Verify payroll accuracy, including clock‑in/out times, lunch breaks, and hours worked for HKM and piece‑rate employees.
Reconcile payroll between platform systems.
Submit weekly schedules by Thursday.
Submit termination documentation when employees resign or separate.
Maintenance Coordination
Monitor unit condition and document issues that require corrective action.
Follow up maintenance on outstanding work orders until resolution.
Assist as needed with building partner duties, projects, and special assignments, and coverage.
Physical Requirements
Ability to perform activities requiring moving the whole body, including climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling; lift up to 40 pounds regularly.
Ability to use janitorial and office supplies/products regularly.
Ability to operate standard office equipment, including computers and phones.
Ability to work in a client‑facing environment for extended periods, including exposure to heat, humidity, and inclement weather.
High School Diploma or GED required; prior experience in hospitality, property operations, or customer service preferred.
Professional communication with clients, owners, guests, and team members.
Manage escalated client concerns and support operational problem‑solving.
Basic math and cash‑handling skills, including audits and payment processing as applicable.
Highly detail‑oriented with strong organizational skills and ability to multitask in a fast‑paced, client‑facing environment.
Reliable transportation and willingness to use personal vehicle for company‑related tasks when necessary.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr