Outside Sales - Technical Specialist
The Kendall Group, Cleveland, OH, United States
About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary Reporting to the Sales Manager, the Technical Specialist is a key member of the sales team. In the Technical Specialist position, the individual is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, prospecting for new customers, contract/pricing negotiations, product presentation, inventory management, uncovering needs and closing sales. Individual will be placed in an established account base and will be encouraged to achieve sales and margin objectives.
Exciting work you will do:
Manage, grow, strategize, and support the assigned territory
Work alongside an established team covering multiple states in the Midwest market
Generate profitable orders and meet or exceed annual sales targets
Actively seek out new clients to expand the assigned territory
Maintain strong and trusted relationships with manufacturers and customers
Regularly analyze your field activities, determine the improvements required, act on them, ultimately bringing a high level of productivity and efficiency
Monitor and review all quotations, professionally follow‑up, and maximize sales
Develop a full understanding of your client base, territory, competition, and market
Ability to communicate clearly and efficiently, negotiate effectively, manage sales planning skills
Identify all sales opportunities and work earnestly to convert them to orders
Perform other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Teamwork and Collaboration
Priority Setting
Planning and Organizing
Negotiating
Presentation Skills
Time Management
What you'll need:
Work Experience : Minimum 1-year experience in outside sales
Education:
Bachelor’s degree, technical degree, or equivalent combination of skills and experience
Analytics/Computer Skills:
Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software; business acumen, including problem solving skills, critical thinking, and analytical abilities
Organization Skills:
Highly organized and detail-oriented; ability to multi‑task and shift priorities as needed; ability to work in fast‑paced, continuously evolving environment
Communication Skills:
Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills; strong influencing skills
Physical, Mental and Visual Skills:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb, and operate a vehicle
Physical Environment:
Normal office environment
Travel Requirements:
Must be able to travel; customer visitation and offsite work activities
Driver's License:
Possess and maintain a valid driver's license
Qualifications we prefer but don't require:
Work Experience:
2 years sales experience. Experience with process control instruments (level, flow, pressure, temperature, system components, valves, analysis, and filtration) and core markets: power generation, chemical, pharmaceutical, oil & gas, biotech, food & beverage, semiconductor, water treatment, renewable fuels, automotive, aerospace, steel, general manufacturing, R&D, OEM, EPC, and industrial contractors.
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
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The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary Reporting to the Sales Manager, the Technical Specialist is a key member of the sales team. In the Technical Specialist position, the individual is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, prospecting for new customers, contract/pricing negotiations, product presentation, inventory management, uncovering needs and closing sales. Individual will be placed in an established account base and will be encouraged to achieve sales and margin objectives.
Exciting work you will do:
Manage, grow, strategize, and support the assigned territory
Work alongside an established team covering multiple states in the Midwest market
Generate profitable orders and meet or exceed annual sales targets
Actively seek out new clients to expand the assigned territory
Maintain strong and trusted relationships with manufacturers and customers
Regularly analyze your field activities, determine the improvements required, act on them, ultimately bringing a high level of productivity and efficiency
Monitor and review all quotations, professionally follow‑up, and maximize sales
Develop a full understanding of your client base, territory, competition, and market
Ability to communicate clearly and efficiently, negotiate effectively, manage sales planning skills
Identify all sales opportunities and work earnestly to convert them to orders
Perform other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Teamwork and Collaboration
Priority Setting
Planning and Organizing
Negotiating
Presentation Skills
Time Management
What you'll need:
Work Experience : Minimum 1-year experience in outside sales
Education:
Bachelor’s degree, technical degree, or equivalent combination of skills and experience
Analytics/Computer Skills:
Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software; business acumen, including problem solving skills, critical thinking, and analytical abilities
Organization Skills:
Highly organized and detail-oriented; ability to multi‑task and shift priorities as needed; ability to work in fast‑paced, continuously evolving environment
Communication Skills:
Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills; strong influencing skills
Physical, Mental and Visual Skills:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb, and operate a vehicle
Physical Environment:
Normal office environment
Travel Requirements:
Must be able to travel; customer visitation and offsite work activities
Driver's License:
Possess and maintain a valid driver's license
Qualifications we prefer but don't require:
Work Experience:
2 years sales experience. Experience with process control instruments (level, flow, pressure, temperature, system components, valves, analysis, and filtration) and core markets: power generation, chemical, pharmaceutical, oil & gas, biotech, food & beverage, semiconductor, water treatment, renewable fuels, automotive, aerospace, steel, general manufacturing, R&D, OEM, EPC, and industrial contractors.
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
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