Mortgage Specialist
Paladin Consulting, Dallas, TX, United States
Job Title:
LOS Implementation Support Representative
Education/Experience Required:
2+ years mortgage experience; Experience with software configuration (LOS), workflow support, and troubleshooting
Job Description
The LOS Implementation Support Representative role involves providing technical design and support for the custom configurations of our Loan Origination Systems (LOS).
Tech will assist with building the software layout specified by the users, and ensuring the smooth operation of the system, often requiring a strong understanding of their workflows.
Responsibilities
Addressing workflow with mortgage companies, providing software set up, and resolutions to streamline their processes.
Understanding and supporting workflows across different departments roles
Monitoring system performance, identifying potential issues, and working with development teams to resolve problems is important.
Communicating effectively with users, developers, and other team members, and collaborating on solutions.
Skills & Qualifications
2+ years mortgage experience
Call center experience
Experience with software configuration (LOS), workflow support, and troubleshooting
Analytical, excellent communication skills, and mortgage compliance knowledge
Not a call center role, but will make a few outbound calls and email follow-up
LOS experience required, PATH or Encompass a huge plus
Technically savvy, analytical, reliable/punctual, and patient with customers, team player
Detailed and Self-motivated, as well as strong time management skills
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LOS Implementation Support Representative
Education/Experience Required:
2+ years mortgage experience; Experience with software configuration (LOS), workflow support, and troubleshooting
Job Description
The LOS Implementation Support Representative role involves providing technical design and support for the custom configurations of our Loan Origination Systems (LOS).
Tech will assist with building the software layout specified by the users, and ensuring the smooth operation of the system, often requiring a strong understanding of their workflows.
Responsibilities
Addressing workflow with mortgage companies, providing software set up, and resolutions to streamline their processes.
Understanding and supporting workflows across different departments roles
Monitoring system performance, identifying potential issues, and working with development teams to resolve problems is important.
Communicating effectively with users, developers, and other team members, and collaborating on solutions.
Skills & Qualifications
2+ years mortgage experience
Call center experience
Experience with software configuration (LOS), workflow support, and troubleshooting
Analytical, excellent communication skills, and mortgage compliance knowledge
Not a call center role, but will make a few outbound calls and email follow-up
LOS experience required, PATH or Encompass a huge plus
Technically savvy, analytical, reliable/punctual, and patient with customers, team player
Detailed and Self-motivated, as well as strong time management skills
#J-18808-Ljbffr