Resident Service Specialist
Hunt Companies, Inc, Columbus, MS, United States
A Brief Overview
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. The role includes maintaining resident files, implementing resident retention programs, following up on service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with Hunt Military Communities policies and government requirements.
What You Will Do
Serve as the primary point of contact for all resident-related inquiries.
Coordinate and assist with all resident requests with the property management team by entering work orders into YARDI.
Answer resident questions and resolve concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries. Follow up on all interactions with residents and ensure all items are resolved to satisfaction.
Assist in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move‑in lease documents and home inspections with residents.
Coordinate move‑outs, pre‑inspection and final inspection for outgoing residents, including assessing any charges for damages and delivering the final utility bill where applicable.
Monitor rental account balances and ensure all fees and rent charges are correct in YARDI.
Assist with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and the community.
Conduct follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive for the Company using either a Company vehicle (frequently or occasionally) or a personal/rental vehicle for more than 50% of work duties.
Qualifications
High School Diploma or GED (or equivalent) – required.
Bachelor's Degree in Business Administration, Property Management, or related discipline – preferred.
Experience with computers and typical office software such as Email, Word, Excel, and internet browsers – required.
Previous experience in sales – preferred.
Strong customer service skills.
Ability to show houses in all weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels internally and externally.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism, strong work ethic, and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated, team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envisions, develops, and implements new strategies to address competitive and complex business issues.
Takes initiative to anticipate client needs and make recommendations for implementation.
Driver's license – valid in State required.
You must be able to pass a drug, background screen, and motor vehicle record check (if required for the position).
Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more.
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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What You Will Do
Serve as the primary point of contact for all resident-related inquiries.
Coordinate and assist with all resident requests with the property management team by entering work orders into YARDI.
Answer resident questions and resolve concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries. Follow up on all interactions with residents and ensure all items are resolved to satisfaction.
Assist in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move‑in lease documents and home inspections with residents.
Coordinate move‑outs, pre‑inspection and final inspection for outgoing residents, including assessing any charges for damages and delivering the final utility bill where applicable.
Monitor rental account balances and ensure all fees and rent charges are correct in YARDI.
Assist with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and the community.
Conduct follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive for the Company using either a Company vehicle (frequently or occasionally) or a personal/rental vehicle for more than 50% of work duties.
Qualifications
High School Diploma or GED (or equivalent) – required.
Bachelor's Degree in Business Administration, Property Management, or related discipline – preferred.
Experience with computers and typical office software such as Email, Word, Excel, and internet browsers – required.
Previous experience in sales – preferred.
Strong customer service skills.
Ability to show houses in all weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels internally and externally.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism, strong work ethic, and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated, team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envisions, develops, and implements new strategies to address competitive and complex business issues.
Takes initiative to anticipate client needs and make recommendations for implementation.
Driver's license – valid in State required.
You must be able to pass a drug, background screen, and motor vehicle record check (if required for the position).
Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more.
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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