Enterprise Payments Ops Analyst
Huntington Bancshares, Inc., Morning Sun Villas, AL, United States
Description
This position is available in the Huntington Bank Corporate Office footprint.
As an Enterprise Payment Operations Analyst (EPOA) you will navigate challenging requests and perform extensive research for premium customers to help ensure the best customer experience. The EPOA will collaborate very closely with internal operations partners, including ACH Operations, Wire Operations, Enterprise Payment Settlement and TMIO teams. An important aspect of this role will be the support provided to enhance cross‑segment research as it relates to Payment Operations supported products.
Duties & Responsibilities
Act as a subject matter expert and perform daily operational processes.
Support new system and process implementation and workflow.
Research specialized problems and take action to correct.
Lead process improvement ideas and documentation.
Partner with internal colleagues, mortgagors, investors, and vendors depending on current assignments.
Establish a knowledge base of current policies, procedures and practices for various departments.
Participate in the creation and maintenance of procedures for various departments.
Build test scripts, manage and implement testing and reporting of system enhancements.
Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
Perform other duties as assigned.
Basic Qualifications
High School Diploma or Equivalent.
Three or more years mortgage banking experience.
Preferred Qualifications
Black Knight MSP Experience preferred.
Strong knowledge of loan operations and compliance/regulatory guidelines (RESPA, OCC and CFPB).
Excellent verbal and written communication skills.
Exempt Status Yes (not eligible for overtime pay).
Workplace Type Office.
Huntington is an Equal Opportunity Employer.
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As an Enterprise Payment Operations Analyst (EPOA) you will navigate challenging requests and perform extensive research for premium customers to help ensure the best customer experience. The EPOA will collaborate very closely with internal operations partners, including ACH Operations, Wire Operations, Enterprise Payment Settlement and TMIO teams. An important aspect of this role will be the support provided to enhance cross‑segment research as it relates to Payment Operations supported products.
Duties & Responsibilities
Act as a subject matter expert and perform daily operational processes.
Support new system and process implementation and workflow.
Research specialized problems and take action to correct.
Lead process improvement ideas and documentation.
Partner with internal colleagues, mortgagors, investors, and vendors depending on current assignments.
Establish a knowledge base of current policies, procedures and practices for various departments.
Participate in the creation and maintenance of procedures for various departments.
Build test scripts, manage and implement testing and reporting of system enhancements.
Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
Perform other duties as assigned.
Basic Qualifications
High School Diploma or Equivalent.
Three or more years mortgage banking experience.
Preferred Qualifications
Black Knight MSP Experience preferred.
Strong knowledge of loan operations and compliance/regulatory guidelines (RESPA, OCC and CFPB).
Excellent verbal and written communication skills.
Exempt Status Yes (not eligible for overtime pay).
Workplace Type Office.
Huntington is an Equal Opportunity Employer.
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