Retention Specialist
City Colleges of Chicago-Malcolm X College, Chicago, IL, United States
MALCOLM X COLLEGE
Malcolm X College is seeking a Retention Specialist for the Institutional Effectiveness Department.
Retention Specialist (Grant Funded) The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.
The position is responsible for, but not limited to, providing information and assistance to program participants for the purpose of student retention, transfer, and recruitment.
Essential Duties
Follows up with program participants by contacting them and ensuring they are participating and taking advantage of support services within the program to ensure their success.
Follows up with former program participants to identify if they have successfully completed an undergraduate degree or are in the process of completing one.
Provides information and assistance regarding transferring to four-year colleges and assists with the outreach and recruitment of new programs.
Organizes, plans, and coordinates program activities for the purpose of retention, transfer, and recruitment.
Prepares internal and external communication regarding retention program services.
Completes reports for review by the Director of Grants Administration.
Implements systems for tracking of and follow-up of program participants and knowledge of and use of computer/databases.
Works closely with the student support services staff, College Advisors, and administrative staff.
Attends meetings and conferences.
Adheres to the CCC Customer Service Excellence standards.
Performs other duties as assigned.
Qualifications
Bachelor’s degree in Developmental Education, Career Guidance, Higher Education, Student Personnel, Management, Marketing, or a related field is required. Should possess two to three years of progressively responsible administrative experience; or an equivalent combination of training and experience.
Demonstrated skills in operating and applying microcomputer software and word processing, spreadsheet, and database application.
Excellent written and verbal communication skills.
Ability to work well as a team player.
Must be self-directed and innovative, able to assess current operations in an effort to improve the future goals of the District. Must be able to meet deadlines in a timely manner.
Salary Range: $61,006 - $67,107. Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity.
Benefits Excellent health benefits at a low cost; SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement. For a more detailed overview of benefits please visit our benefits page. Employees could be eligible for Public Service Loan Forgiveness (PSLF).
Benefits information is found at https://www.ccc.edu/departments/Benefits/.
Equal Opportunity Statement We are an equal opportunity and affirmative action employer.
Chicago Residency Requirement Chicago residency is required for all full-time employees within 6 months of hire.
Grant Funding Information Grant funded – End Date: 9/30/2026.
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Retention Specialist (Grant Funded) The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.
The position is responsible for, but not limited to, providing information and assistance to program participants for the purpose of student retention, transfer, and recruitment.
Essential Duties
Follows up with program participants by contacting them and ensuring they are participating and taking advantage of support services within the program to ensure their success.
Follows up with former program participants to identify if they have successfully completed an undergraduate degree or are in the process of completing one.
Provides information and assistance regarding transferring to four-year colleges and assists with the outreach and recruitment of new programs.
Organizes, plans, and coordinates program activities for the purpose of retention, transfer, and recruitment.
Prepares internal and external communication regarding retention program services.
Completes reports for review by the Director of Grants Administration.
Implements systems for tracking of and follow-up of program participants and knowledge of and use of computer/databases.
Works closely with the student support services staff, College Advisors, and administrative staff.
Attends meetings and conferences.
Adheres to the CCC Customer Service Excellence standards.
Performs other duties as assigned.
Qualifications
Bachelor’s degree in Developmental Education, Career Guidance, Higher Education, Student Personnel, Management, Marketing, or a related field is required. Should possess two to three years of progressively responsible administrative experience; or an equivalent combination of training and experience.
Demonstrated skills in operating and applying microcomputer software and word processing, spreadsheet, and database application.
Excellent written and verbal communication skills.
Ability to work well as a team player.
Must be self-directed and innovative, able to assess current operations in an effort to improve the future goals of the District. Must be able to meet deadlines in a timely manner.
Salary Range: $61,006 - $67,107. Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity.
Benefits Excellent health benefits at a low cost; SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement. For a more detailed overview of benefits please visit our benefits page. Employees could be eligible for Public Service Loan Forgiveness (PSLF).
Benefits information is found at https://www.ccc.edu/departments/Benefits/.
Equal Opportunity Statement We are an equal opportunity and affirmative action employer.
Chicago Residency Requirement Chicago residency is required for all full-time employees within 6 months of hire.
Grant Funding Information Grant funded – End Date: 9/30/2026.
#J-18808-Ljbffr