Client Relations Manager
The Sole Revival, Waukegan, IL, United States
We are seeking a dynamic and relationship-driven Client Relations Manager to lead client partnerships, drive satisfaction, and support revenue growth. This role is responsible for managing key accounts from onboarding through execution, ensuring a seamless and elevated client experience across all projects and events.
This role sits at the intersection of sales support, account management, and operations, ensuring a seamless experience for our customers while maintaining internal alignment across ordering, production, and delivery timelines. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where accuracy and communication are critical.
Key Responsibilities Project & Account Oversight
Oversee client projects from concept through execution
Coordinate with internal teams (creative, production, logistics) to ensure timelines and deliverables are met.
Manage client expectations, approvals, and feedback throughout the process.
Identify opportunities to upsell, cross-sell, and expand client partnerships
Support new business development through client referrals and relationship expansion
Contribute to revenue growth by maximizing account potential
Event & Activation Execution
Support or attend key events to ensure flawless execution and client satisfaction
Act as a liaison between client and on-site teams during activations
Troubleshoot and resolve issues in real time
Reporting & Communication
Provide regular updates on project status, timelines, and key milestones
Track account performance, client feedback, and opportunities for improvement
Maintain organized records of client communications, orders, and deliverables
Serve as the primary point of contact for clients, guiding them through customization options, design selections, and accessory choices.
Manage the full lifecycle of custom orders from initial consultation through delivery and event execution.
Create and process customer invoices accurately and in a timely manner.
Build and distribute order forms (Typeform or equivalent) and ensure all required customer information is complete and accurate, including sizing, customization details, and shipping addresses.
Translate customer requirements into clear, actionable order details for operations, including submitting finalized shoe lists for procurement and production.
Track and manage order timelines, ensuring all deadlines are met to support customer delivery dates and events.
Proactively communicate order status, risks, and updates to both clients and internal teams.
Coordinate closely with operations to monitor progress, resolve issues, and ensure alignment across teams
Plan and coordinate onsite events, including developing and managing Run of Show documentation.
Ensure all event logistics, materials, inventory, and staffing needs are organized and executed successfully.
Maintain accurate records and documentation across all orders and client interactions.
Required Skills & Qualifications
Strong organizational and project management skills with high attention to detail
Excellent communication skills (both client-facing and internal)
Ability to manage multiple orders and deadlines simultaneously
Proficiency in:
Microsoft Excel (data tracking, basic formulas)
General computer systems and web-based tools
Comfortable working in a fast-paced, evolving environment
What Success Looks Like in This Role
Orders are accurate, complete, and processed without rework
Customers feel supported, informed, and confident throughout the process
Events run smoothly with clear planning and execution
Internal teams receive clean, actionable information with minimal back-and-forth
Deadlines are consistently met or proactively managed
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This role sits at the intersection of sales support, account management, and operations, ensuring a seamless experience for our customers while maintaining internal alignment across ordering, production, and delivery timelines. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where accuracy and communication are critical.
Key Responsibilities Project & Account Oversight
Oversee client projects from concept through execution
Coordinate with internal teams (creative, production, logistics) to ensure timelines and deliverables are met.
Manage client expectations, approvals, and feedback throughout the process.
Identify opportunities to upsell, cross-sell, and expand client partnerships
Support new business development through client referrals and relationship expansion
Contribute to revenue growth by maximizing account potential
Event & Activation Execution
Support or attend key events to ensure flawless execution and client satisfaction
Act as a liaison between client and on-site teams during activations
Troubleshoot and resolve issues in real time
Reporting & Communication
Provide regular updates on project status, timelines, and key milestones
Track account performance, client feedback, and opportunities for improvement
Maintain organized records of client communications, orders, and deliverables
Serve as the primary point of contact for clients, guiding them through customization options, design selections, and accessory choices.
Manage the full lifecycle of custom orders from initial consultation through delivery and event execution.
Create and process customer invoices accurately and in a timely manner.
Build and distribute order forms (Typeform or equivalent) and ensure all required customer information is complete and accurate, including sizing, customization details, and shipping addresses.
Translate customer requirements into clear, actionable order details for operations, including submitting finalized shoe lists for procurement and production.
Track and manage order timelines, ensuring all deadlines are met to support customer delivery dates and events.
Proactively communicate order status, risks, and updates to both clients and internal teams.
Coordinate closely with operations to monitor progress, resolve issues, and ensure alignment across teams
Plan and coordinate onsite events, including developing and managing Run of Show documentation.
Ensure all event logistics, materials, inventory, and staffing needs are organized and executed successfully.
Maintain accurate records and documentation across all orders and client interactions.
Required Skills & Qualifications
Strong organizational and project management skills with high attention to detail
Excellent communication skills (both client-facing and internal)
Ability to manage multiple orders and deadlines simultaneously
Proficiency in:
Microsoft Excel (data tracking, basic formulas)
General computer systems and web-based tools
Comfortable working in a fast-paced, evolving environment
What Success Looks Like in This Role
Orders are accurate, complete, and processed without rework
Customers feel supported, informed, and confident throughout the process
Events run smoothly with clear planning and execution
Internal teams receive clean, actionable information with minimal back-and-forth
Deadlines are consistently met or proactively managed
#J-18808-Ljbffr