Commercial Roofing Service Manager
Pierce Lee Roofing, Fargo, ND, United States
Job Details
Job Type: Full‑time
Schedule: Monday to Friday
Salary: $70,000-80,000 per year, DOE
Job Location(s): Fargo, ND and surrounding service area
Service Manager As a Service Manager at Pierce Lee Roofing, you will be responsible for leading, growing, and professionalizing our Service Department. This role owns the day‑to‑day execution, customer experience, and profitability of all service, repair, maintenance, and minor reroof projects. The Service Manager plays a critical role in fulfilling Pierce Lee Roofing’s Core Focus—protecting and elevating commercial, industrial, and institutional facilities through premium roofing and sheet metal solutions—by delivering responsive service, high quality workmanship, and long‑term customer relationships.
Why You Should Apply This position requires a hands‑on leader who embodies Pierce Lee Roofing’s Core Values—if these define you, we would love to hear from you!
Take Pride in Your Work: Deliver quality craftsmanship and stand behind every repair and service call
Be Hardworking & Passionate: Go the extra mile for customers and teammates
Communicate Openly & Honestly: Be transparent, positive, and adaptable
Solve Problems Effectively: Use expertise, facts, and innovation to protect our customers’ facilities
Responsibilities
Service Operations & Execution
Own sales, scheduling, coordination, and execution of all service and repair work, including leak response, preventative maintenance, inspections, punch list work, and warranty items
Ensure service jobs are completed safely, on time, on spec, and with high‑quality workmanship
Coordinate crews, materials, equipment, and subcontractors to maximize efficiency and minimize downtime
Maintain clean, safe, and organized jobsites that reflect Pierce Lee Roofing’s standards and professionalism
Customer Experience & Relationships
Serve as the primary point of contact for service customers, property managers, facility managers, and building owners
Respond promptly to service requests, provide clear communication on scope, timing, and expectations, and follow through until resolution
Conduct site visits, inspections, and diagnostics to identify issues and recommend practical, long‑term solutions
Build trust through reliability, transparency, and standing behind Pierce Lee Roofing’s work
Sales, Growth & Profitability
Develop and grow the service department as a profitable business unit
Prepare service estimates, proposals, and maintenance agreements with accurate scopes and pricing
Proactively identify opportunities for recurring maintenance, reroof, and retrofit work
Track service performance metrics such as response time, backlog, labor efficiency, and gross margin
Leadership & Team Development
Lead, train, and support service technicians and crews to ensure consistent performance and accountability
Set clear expectations, provide feedback, and reinforce Pierce Lee Roofing’s Core Values daily
Foster a positive, team‑oriented culture focused on safety, craftsmanship, and continuous improvement
Systems, Process & Accountability
Implement and maintain consistent service processes, documentation, and job tracking
Ensure accurate reporting, job costing, and paperwork for timely billing and reporting
Collaborate with Operations, Accounting, and Sales to align service work with company goals
Use fact‑based decision making to improve efficiency, quality, and customer outcomes
Requirements
5+ years of experience in commercial roofing, sheet metal, or building envelope services
Prior experience managing service work, crews, or field operations
Strong understanding of commercial roofing systems, leak diagnostics, repairs, and maintenance
Ability to read plans, specifications, and service documentation
Valid driver’s license and ability to travel locally as required
Skills and Competencies
Leadership & Accountability: Take ownership, follow through, and hold others accountable
Customer Focused Mindset: Prioritize service, safety, and long‑term relationships
Problem Solving: Diagnose issues accurately and deliver practical, durable solutions
Communication: Communicate openly, honestly, and professionally with customers and crews
Organization & Planning: Manage schedules, priorities, and resources effectively
Financial Awareness: Understand job costs, labor efficiency, and profitability drivers
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Interested? Start your career with a company that cares about the work you do. Join Pierce Lee Roofing today! If you are interested in joining our team, stop in and fill out an application at our location:
219 23rd St N, Fargo, ND 58102 . Or,
click here
to fill out the application and email to
careers@plroofing.com
or
fax it
to
701-232-6666
with
Attention: Human Resources . Please feel free to call us at
(701) 232-7023
if you have any questions.
Pierce Lee Roofing is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, age, or veteran status.
We are a drug‑free workplace with pre‑employment drug testing.
#J-18808-Ljbffr
Job Type: Full‑time
Schedule: Monday to Friday
Salary: $70,000-80,000 per year, DOE
Job Location(s): Fargo, ND and surrounding service area
Service Manager As a Service Manager at Pierce Lee Roofing, you will be responsible for leading, growing, and professionalizing our Service Department. This role owns the day‑to‑day execution, customer experience, and profitability of all service, repair, maintenance, and minor reroof projects. The Service Manager plays a critical role in fulfilling Pierce Lee Roofing’s Core Focus—protecting and elevating commercial, industrial, and institutional facilities through premium roofing and sheet metal solutions—by delivering responsive service, high quality workmanship, and long‑term customer relationships.
Why You Should Apply This position requires a hands‑on leader who embodies Pierce Lee Roofing’s Core Values—if these define you, we would love to hear from you!
Take Pride in Your Work: Deliver quality craftsmanship and stand behind every repair and service call
Be Hardworking & Passionate: Go the extra mile for customers and teammates
Communicate Openly & Honestly: Be transparent, positive, and adaptable
Solve Problems Effectively: Use expertise, facts, and innovation to protect our customers’ facilities
Responsibilities
Service Operations & Execution
Own sales, scheduling, coordination, and execution of all service and repair work, including leak response, preventative maintenance, inspections, punch list work, and warranty items
Ensure service jobs are completed safely, on time, on spec, and with high‑quality workmanship
Coordinate crews, materials, equipment, and subcontractors to maximize efficiency and minimize downtime
Maintain clean, safe, and organized jobsites that reflect Pierce Lee Roofing’s standards and professionalism
Customer Experience & Relationships
Serve as the primary point of contact for service customers, property managers, facility managers, and building owners
Respond promptly to service requests, provide clear communication on scope, timing, and expectations, and follow through until resolution
Conduct site visits, inspections, and diagnostics to identify issues and recommend practical, long‑term solutions
Build trust through reliability, transparency, and standing behind Pierce Lee Roofing’s work
Sales, Growth & Profitability
Develop and grow the service department as a profitable business unit
Prepare service estimates, proposals, and maintenance agreements with accurate scopes and pricing
Proactively identify opportunities for recurring maintenance, reroof, and retrofit work
Track service performance metrics such as response time, backlog, labor efficiency, and gross margin
Leadership & Team Development
Lead, train, and support service technicians and crews to ensure consistent performance and accountability
Set clear expectations, provide feedback, and reinforce Pierce Lee Roofing’s Core Values daily
Foster a positive, team‑oriented culture focused on safety, craftsmanship, and continuous improvement
Systems, Process & Accountability
Implement and maintain consistent service processes, documentation, and job tracking
Ensure accurate reporting, job costing, and paperwork for timely billing and reporting
Collaborate with Operations, Accounting, and Sales to align service work with company goals
Use fact‑based decision making to improve efficiency, quality, and customer outcomes
Requirements
5+ years of experience in commercial roofing, sheet metal, or building envelope services
Prior experience managing service work, crews, or field operations
Strong understanding of commercial roofing systems, leak diagnostics, repairs, and maintenance
Ability to read plans, specifications, and service documentation
Valid driver’s license and ability to travel locally as required
Skills and Competencies
Leadership & Accountability: Take ownership, follow through, and hold others accountable
Customer Focused Mindset: Prioritize service, safety, and long‑term relationships
Problem Solving: Diagnose issues accurately and deliver practical, durable solutions
Communication: Communicate openly, honestly, and professionally with customers and crews
Organization & Planning: Manage schedules, priorities, and resources effectively
Financial Awareness: Understand job costs, labor efficiency, and profitability drivers
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Interested? Start your career with a company that cares about the work you do. Join Pierce Lee Roofing today! If you are interested in joining our team, stop in and fill out an application at our location:
219 23rd St N, Fargo, ND 58102 . Or,
click here
to fill out the application and email to
careers@plroofing.com
or
fax it
to
701-232-6666
with
Attention: Human Resources . Please feel free to call us at
(701) 232-7023
if you have any questions.
Pierce Lee Roofing is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, age, or veteran status.
We are a drug‑free workplace with pre‑employment drug testing.
#J-18808-Ljbffr