Technical Service Rep – Technical Support
Samoa Corporation, Weaverville, NC, United States
Requirements
High School Diploma or equivalent (GED)
Technical background and/or aptitude
Familiarity with fluid management systems and products (preferred)
Capability to lift equipment weighing up to 50 lbs.
Willingness to stand, walk, and bend for extended durations
Responsibilities
Assist customer service in troubleshooting technical issues and addressing product inquiries.
Evaluate and test products returned under the warranty program swiftly.
Assess and determine the status of Returned Material Goods (RMAs) promptly.
Respond professionally to customer inquiries on technical matters or warranty claims.
Identify and communicate complex issues to the relevant supervisor, manager, or team member.
Keep the warranty database updated with accurate information regarding claim and product disposition and any credits issued.
Aid in the preparation and participation of service training sessions.
Offer diagnostic support, technical assistance, and solutions for field service issues within current policies.
Analyze and test returned products as required, including disassembling pumps, reels, etc., determining warranty eligibility, and performing repairs if necessary.
Undertake additional tasks as assigned by the supervisor.
Company: We are Samoa Corporation, a subsidiary of Samoa Industrial located in Gijon, Spain. As a prominent European manufacturer, we specialize in lubrication and fluid handling equipment, driven by a commitment to innovation and quality. At our company, we design and produce a wide array of products such as pumps, flow meters, and electronic components. Join our team as a Technical Service Specialist, where you will play a crucial role in supporting our warranty programs and service requirements. This full-time position is based in Weaverville, NC, and offers a competitive pay range of $19.75 – $21.25 per hour along with health insurance benefits.
#J-18808-Ljbffr
High School Diploma or equivalent (GED)
Technical background and/or aptitude
Familiarity with fluid management systems and products (preferred)
Capability to lift equipment weighing up to 50 lbs.
Willingness to stand, walk, and bend for extended durations
Responsibilities
Assist customer service in troubleshooting technical issues and addressing product inquiries.
Evaluate and test products returned under the warranty program swiftly.
Assess and determine the status of Returned Material Goods (RMAs) promptly.
Respond professionally to customer inquiries on technical matters or warranty claims.
Identify and communicate complex issues to the relevant supervisor, manager, or team member.
Keep the warranty database updated with accurate information regarding claim and product disposition and any credits issued.
Aid in the preparation and participation of service training sessions.
Offer diagnostic support, technical assistance, and solutions for field service issues within current policies.
Analyze and test returned products as required, including disassembling pumps, reels, etc., determining warranty eligibility, and performing repairs if necessary.
Undertake additional tasks as assigned by the supervisor.
Company: We are Samoa Corporation, a subsidiary of Samoa Industrial located in Gijon, Spain. As a prominent European manufacturer, we specialize in lubrication and fluid handling equipment, driven by a commitment to innovation and quality. At our company, we design and produce a wide array of products such as pumps, flow meters, and electronic components. Join our team as a Technical Service Specialist, where you will play a crucial role in supporting our warranty programs and service requirements. This full-time position is based in Weaverville, NC, and offers a competitive pay range of $19.75 – $21.25 per hour along with health insurance benefits.
#J-18808-Ljbffr