Mailroom Specialist

Our client, a leading financial services firm, is seeking a Mailroom / Office Services Associate to support daily mail operations and internal service requests. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, team-driven environment. Responsibilities Process incoming mail and express packages, including verifying addresses, sorting, prioritizing, and delivering items accurately Prepare, package, and ship outgoing mail (first class and express), ensuring items are staged for carrier pickup on schedule Deliver and pick up bulk shipments, courier items, office supplies, and archived materials across the office Scan and track packages and shipments using internal systems Answer phones and respond to email inquiries, providing high-quality customer service to internal teams and vendors Assist with distribution of large-scale and mass mailings to branches Maintain organization and cleanliness of the mailroom and workspaces Communicate with team members and supervisors to manage workflow priorities and deadlines Identify and escalate complex issues or maintenance concerns as needed Recommend process improvements to enhance efficiency and service delivery Operate standard office equipment and utilize software applications such as Microsoft Office Perform additional duties as assigned Requirements High School Diploma or GED required 1+ year of experience in a mailroom, shipping, or logistics environment preferred Strong organizational and time management skills with the ability to handle multiple priorities Excellent customer service skills with a proactive, solution-oriented mindset Ability to communicate clearly and professionally, both verbally and in writing Proficiency in Microsoft Office (Word, Excel, Outlook) and general office systems Ability to work independently and collaboratively in a team environment High attention to detail with a strong sense of urgency and accuracy Additional Qualifications Ability to stand for extended periods (75–100% of the day) Ability to lift, move, and transport packages, carts, and materials safely Comfortable working in a fast-paced environment with tight deadlines Commitment to maintaining a clean, safe, and organized workspace

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