Technical Service Rep
Rust-Oleum, Montgomery, AL, United States
JOB DESCRIPTION
PRINCIPAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Ensure quality of coatings
Analyze customer issues and troubleshoot technical problems.
Directly responsible for all service activities within assigned territory/account(s) inclusive:
On-site product testing and refinement
Customer personnel training and development as directed.
Product and process issue resolution
Process documentation in a timely manner and as directed.
Process auditing
Other assigned service requirements as directed/assigned.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.
Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.
Collaborate with other team members to elevate complex technical issues.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required/Preferred
High school graduate or equivalent required
Minimum 1-year related finishing experience or laboratory formulation experience.
Professional training in related business and/or professional seminars
Specific Knowledge, Skills, and Abilities Required
Excellent motivational facilitator skills
Excellent people and leadership skills
Excellent analytical and organizational skills
Excellent verbal and written communication skills
Excellent score on color examination
Computer skills include word processing and spreadsheets.
Ability to objectively assess positive performance and address performance issues.
Self-motivated, proactive, aggressive, and self-assured work ethics
Provide leadership (leading by example with confident decision-making ability)
Ability to think creatively to define and address personal, group or business needs and opportunities.
Ability to travel as required.
Apply for this ad Online!
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Ensure quality of coatings
Analyze customer issues and troubleshoot technical problems.
Directly responsible for all service activities within assigned territory/account(s) inclusive:
On-site product testing and refinement
Customer personnel training and development as directed.
Product and process issue resolution
Process documentation in a timely manner and as directed.
Process auditing
Other assigned service requirements as directed/assigned.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.
Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.
Collaborate with other team members to elevate complex technical issues.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required/Preferred
High school graduate or equivalent required
Minimum 1-year related finishing experience or laboratory formulation experience.
Professional training in related business and/or professional seminars
Specific Knowledge, Skills, and Abilities Required
Excellent motivational facilitator skills
Excellent people and leadership skills
Excellent analytical and organizational skills
Excellent verbal and written communication skills
Excellent score on color examination
Computer skills include word processing and spreadsheets.
Ability to objectively assess positive performance and address performance issues.
Self-motivated, proactive, aggressive, and self-assured work ethics
Provide leadership (leading by example with confident decision-making ability)
Ability to think creatively to define and address personal, group or business needs and opportunities.
Ability to travel as required.
Apply for this ad Online!
#J-18808-Ljbffr