Client Services Solutions Specialist (ENTRY LEVEL)
EVEXIAS Health Solutions, Southlake, TX, United States
Job Description
The Client Services Solutions Specialist is an entry‑level role responsible for providing day‑to‑day support to EVEXIAS partners and clients. This position serves as a key point of contact for answering questions, troubleshooting systems, and ensuring a positive client experience. This role is ideal for someone who enjoys helping others, learning technology‑based systems, and growing within a client services or support environment.
Key Responsibilities Client Support & Service
Respond to client support inquiries via email, online chat, and phone in a professional and timely manner.
Walk clients step‑by‑step through troubleshooting and problem resolution.
Assist clients with navigating EVEXIAS applications, systems, and platforms.
Follow up with clients to ensure issues are resolved and service expectations are met.
Escalate unresolved or complex issues to appropriate internal teams when necessary.
Client Experience & Relationship Support
Provide accurate information regarding EVEXIAS products, services, and systems.
Serve as a positive representative of EVEXIAS, demonstrating professionalism, empathy, and integrity in all interactions.
Support practice deactivation requests and other administrative client service tasks as assigned.
Partner with internal teams, including Sales and Operations, to ensure smooth client onboarding and transitions.
Systems & Process Support
Assist clients with basic system configuration, troubleshooting, and maintenance.
Help test and support updates to registration forms or internal systems as needed.
Maintain accurate documentation of client interactions and resolutions.
Skills & Qualifications
High school diploma or equivalent required; associate degree or coursework in a related field preferred.
Strong verbal and written communication skills.
Basic understanding of computer systems and the ability to learn new technologies quickly.
Ability to explain technical concepts in clear, simple, step‑by‑step instructions.
Patient, friendly demeanor with strong listening skills.
Commitment to providing exceptional customer service.
Preferred
Previous experience in customer service, help desk, call center, or client support (internship or entry‑level experience acceptable).
Familiarity with CRM systems, ticketing systems, or support platforms is a plus.
Comprehensive Benefits Package
Healthcare Coverage:
Comprehensive health, dental, and vision insurance plans with company‑subsidized premiums.
Peace of Mind:
100% company‑paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance.
Retirement Savings:
A 401(k) plan featuring a 4% company match to help you build for the future.
Work-Life Balance:
Generous Paid Time Off (PTO) so you can relax, recharge, and take care of what matters most.
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Key Responsibilities Client Support & Service
Respond to client support inquiries via email, online chat, and phone in a professional and timely manner.
Walk clients step‑by‑step through troubleshooting and problem resolution.
Assist clients with navigating EVEXIAS applications, systems, and platforms.
Follow up with clients to ensure issues are resolved and service expectations are met.
Escalate unresolved or complex issues to appropriate internal teams when necessary.
Client Experience & Relationship Support
Provide accurate information regarding EVEXIAS products, services, and systems.
Serve as a positive representative of EVEXIAS, demonstrating professionalism, empathy, and integrity in all interactions.
Support practice deactivation requests and other administrative client service tasks as assigned.
Partner with internal teams, including Sales and Operations, to ensure smooth client onboarding and transitions.
Systems & Process Support
Assist clients with basic system configuration, troubleshooting, and maintenance.
Help test and support updates to registration forms or internal systems as needed.
Maintain accurate documentation of client interactions and resolutions.
Skills & Qualifications
High school diploma or equivalent required; associate degree or coursework in a related field preferred.
Strong verbal and written communication skills.
Basic understanding of computer systems and the ability to learn new technologies quickly.
Ability to explain technical concepts in clear, simple, step‑by‑step instructions.
Patient, friendly demeanor with strong listening skills.
Commitment to providing exceptional customer service.
Preferred
Previous experience in customer service, help desk, call center, or client support (internship or entry‑level experience acceptable).
Familiarity with CRM systems, ticketing systems, or support platforms is a plus.
Comprehensive Benefits Package
Healthcare Coverage:
Comprehensive health, dental, and vision insurance plans with company‑subsidized premiums.
Peace of Mind:
100% company‑paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance.
Retirement Savings:
A 401(k) plan featuring a 4% company match to help you build for the future.
Work-Life Balance:
Generous Paid Time Off (PTO) so you can relax, recharge, and take care of what matters most.
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