Sales Support & Customer Service Specialist
Kingnode America Inc., Atlanta, GA, United States
We are a global leader in industrial and packaging tape manufacturing, with over 20 years of experience delivering high-quality and sustainable solutions to customers worldwide. As we continue to build and expand our presence in the North American market, we are seeking a detail-oriented and customer-focused Sales Support & Customer Service Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys being part of building an organization during an early, high-growth stage, and takes pride in supporting both external customers and internal sales teams with responsiveness, professionalism, and a strong sense of ownership. This position is a critical part of our sales and operations team and plays a key role in driving the company’s overall commercial success. You will be joining a dynamic, supportive, and fun-loving team, working together to serve our customers—who are at the center of everything we do.
Key Responsibilities Customer Data Management
Create and maintain new customer accounts in the system (including customer information, key contacts, payment terms, pricing structure, etc.).
Maintain and regularly update customer records, contracts, rebate programs, and promotional information.
Receive and review customer orders, ensuring accuracy in product specifications, quantities, pricing, and delivery requirements.
Accurately enter orders into the system and track order status throughout the fulfillment process.
Coordinate with warehouse, logistics, and internal teams to ensure timely and accurate shipments.
Handle order changes, delays, and exceptions, and communicate proactively with customers to resolve issues.
Customer Service
Serve as the primary point of contact for day-to-day operational communication with customers.
Support the sales team in handling customer complaints, returns, and after-sales service to ensure high customer satisfaction.
Assist the sales team in preparing quotations, product information, and sales-related documentation.
Coordinate communication between sales and R&D teams to support new product development and information alignment.
Accounts Receivable & Collection Support
Assist the sales team in tracking accounts receivable and customer payment status to minimize overdue balances.
Internal Coordination & Process Improvement
Coordinate with sales, warehouse, logistics, and finance teams to improve overall operational efficiency.
Participate in optimizing order processing and customer service workflows.
Support the continuous improvement of the company’s sales operations system.
Qualifications
Strong bilingual communication skills in English and Chinese (both written and verbal).
Detail-oriented, responsible, and customer-focused mindset.
Strong coordination and execution skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Prior experience in sales support, customer service, and ERP/CRM systems or order processing is preferred.
Applicants must be authorized to work in the United States without current or future employer sponsorship.
Competitive base salary commensurate with experience
Health insurance benefits
Paid time off (PTO)
This position includes a 90-day probationary period
Upon successful completion of the probationary period, the employee will be eligible for:
Additional incentives/commission based on supported sales
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Key Responsibilities Customer Data Management
Create and maintain new customer accounts in the system (including customer information, key contacts, payment terms, pricing structure, etc.).
Maintain and regularly update customer records, contracts, rebate programs, and promotional information.
Receive and review customer orders, ensuring accuracy in product specifications, quantities, pricing, and delivery requirements.
Accurately enter orders into the system and track order status throughout the fulfillment process.
Coordinate with warehouse, logistics, and internal teams to ensure timely and accurate shipments.
Handle order changes, delays, and exceptions, and communicate proactively with customers to resolve issues.
Customer Service
Serve as the primary point of contact for day-to-day operational communication with customers.
Support the sales team in handling customer complaints, returns, and after-sales service to ensure high customer satisfaction.
Assist the sales team in preparing quotations, product information, and sales-related documentation.
Coordinate communication between sales and R&D teams to support new product development and information alignment.
Accounts Receivable & Collection Support
Assist the sales team in tracking accounts receivable and customer payment status to minimize overdue balances.
Internal Coordination & Process Improvement
Coordinate with sales, warehouse, logistics, and finance teams to improve overall operational efficiency.
Participate in optimizing order processing and customer service workflows.
Support the continuous improvement of the company’s sales operations system.
Qualifications
Strong bilingual communication skills in English and Chinese (both written and verbal).
Detail-oriented, responsible, and customer-focused mindset.
Strong coordination and execution skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Prior experience in sales support, customer service, and ERP/CRM systems or order processing is preferred.
Applicants must be authorized to work in the United States without current or future employer sponsorship.
Competitive base salary commensurate with experience
Health insurance benefits
Paid time off (PTO)
This position includes a 90-day probationary period
Upon successful completion of the probationary period, the employee will be eligible for:
Additional incentives/commission based on supported sales
#J-18808-Ljbffr