IT Service Desk Analyst
Astrix, Trumbull, CT, United States
Pay Rate Low: 27 | Pay Rate High: 36
We are seeking a contract IT Service Desk Analyst for our client. This role is responsible for managing and resolving Service Management tickets across assigned locations by providing Level 1 & 2 onsite and remote support, troubleshooting hardware and software issues, coordinating with specialized teams, and ensuring a seamless customer experience throughout the support process.
Location:
Onsite – Fairfield County, CT
Schedule:
Monday–Friday, 8:30 AM – 5:00 PM
Duration:
6-Month Contract
Pay:
$27-$36/hr
Responsibilities
Provide onsite and remote Level 1 & 2 IT support, resolving incidents and fulfilling requests within SLA targets
Log, track, and manage tickets in the Service Management system; elevate issues as needed
Troubleshoot hardware, software, and system issues for end users
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
Manage user access in compliance with IT security and SOX requirements
Support IT projects, deployments, and system transitions across regional/global teams
Monitor ticket trends and implement proactive solutions to prevent recurring issues
Administer enterprise systems and virtualized environments
Manage IT assets, including hardware/software lifecycle tracking
Create and maintain documentation, knowledge base articles, and user training materials
Deliver end-user training and promote IT policies and best practices
Collaborate with internal teams and third-party vendors
Participate in after-hours support rotation; occasional travel
Qualifications
2+ years of Level 1/2 IT support experience in a fast-paced environment
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and related technologies
Hands‑on experience supporting desktops, laptops, mobile devices, and peripherals
Familiarity with ITIL practices and ticketing systems
Proven troubleshooting and problem‑solving skills
Experience with system deployment and endpoint management tools
Understanding of IT security and compliance standards (e.g., SOX)
Strong communication and customer service skills
Ability to multitask and prioritize in a high‑pressure environment
Experience supporting IT projects and cross‑functional teams
Exposure to IT procurement processes is a plus
This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!
#J-18808-Ljbffr
We are seeking a contract IT Service Desk Analyst for our client. This role is responsible for managing and resolving Service Management tickets across assigned locations by providing Level 1 & 2 onsite and remote support, troubleshooting hardware and software issues, coordinating with specialized teams, and ensuring a seamless customer experience throughout the support process.
Location:
Onsite – Fairfield County, CT
Schedule:
Monday–Friday, 8:30 AM – 5:00 PM
Duration:
6-Month Contract
Pay:
$27-$36/hr
Responsibilities
Provide onsite and remote Level 1 & 2 IT support, resolving incidents and fulfilling requests within SLA targets
Log, track, and manage tickets in the Service Management system; elevate issues as needed
Troubleshoot hardware, software, and system issues for end users
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
Manage user access in compliance with IT security and SOX requirements
Support IT projects, deployments, and system transitions across regional/global teams
Monitor ticket trends and implement proactive solutions to prevent recurring issues
Administer enterprise systems and virtualized environments
Manage IT assets, including hardware/software lifecycle tracking
Create and maintain documentation, knowledge base articles, and user training materials
Deliver end-user training and promote IT policies and best practices
Collaborate with internal teams and third-party vendors
Participate in after-hours support rotation; occasional travel
Qualifications
2+ years of Level 1/2 IT support experience in a fast-paced environment
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and related technologies
Hands‑on experience supporting desktops, laptops, mobile devices, and peripherals
Familiarity with ITIL practices and ticketing systems
Proven troubleshooting and problem‑solving skills
Experience with system deployment and endpoint management tools
Understanding of IT security and compliance standards (e.g., SOX)
Strong communication and customer service skills
Ability to multitask and prioritize in a high‑pressure environment
Experience supporting IT projects and cross‑functional teams
Exposure to IT procurement processes is a plus
This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!
#J-18808-Ljbffr