Service Representative - Eyewash/WaterBreak
Cintas, Lenexa, KS, United States
Job Description
Cintas is hiring for a Service Representative in Training/Bench for our Eyewash/WaterBreak line of products. This role will provide customers with a service that thoroughly cleans and sanitizes their eyewash stations and WaterBreak water and ice units using the tools provided in our comprehensive training programs. You’ll be operating all equipment and performing work in a safe manner in accordance with all safety policies, procedures, and safe work practices. In addition to servicing these products, you will also sell the complete Eyewash and WaterBreak line of products to Cintas First Aid and Safety (FAS) customers.
Requisition Number:
223437
Key Responsibilities
Training: Actively participate in on-the-job training which will culminate with a comprehensive hands‑on certification.
Timely Service: Service customers according to a well‑planned calendar, ensuring customers are not serviced outside their scheduled service frequency.
Customer Service: Establish and maintain a rapport with each customer contact to prevent lost business; resolve customer concerns by developing a problem resolution plan and communicating issues to the customer; strive to improve the product, systems or services provided to the customer.
Safety and Sanitation: Perform a function check as well as clean and sanitize the outside of the WaterBreak water and ice units; thoroughly clean and sanitize customer eyewash stations with cleaning equipment; change out eyewash station water, clean the inside of the station, replace with clean water, and add an antimicrobial additive; properly clean and maintain the inside of van and service equipment daily.
Customer Retention and Growth: Increase route volume by selling and meeting sales goals through the following efforts:
Price Increases – sell customers on price increases as established by the Service Manager.
Selling New – sell new stations, units, and target products.
Invoicing: Provide accurate invoicing and accounting of services rendered to customers, obtain a signature on the invoice, complete all required paperwork and reports, maintain 30/60/90+ past‑due percentages per management goals, and assist in collection of past‑due amounts.
Skills and Qualifications Required:
High School Diploma or GED equivalent.
Valid driver’s license.
Experienced practitioner able to work unsupervised.
Previous sales and/or customer service experience.
Preferred:
Bachelor’s degree preferred, but not required.
Benefits
Competitive Pay.
401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP).
Disability, Life and AD&D Insurance – 100% Company Paid.
Paid Time Off and Holidays.
Skills Development, Training and Career Advancement Opportunities.
Comprehensive medical, dental and vision benefits with premiums below the national average; one plan at zero cost.
Cintas Corporation is a proudly diverse, Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
Other Details:
Job Category: SSR
Organization: First Aid and Safety
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
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Requisition Number:
223437
Key Responsibilities
Training: Actively participate in on-the-job training which will culminate with a comprehensive hands‑on certification.
Timely Service: Service customers according to a well‑planned calendar, ensuring customers are not serviced outside their scheduled service frequency.
Customer Service: Establish and maintain a rapport with each customer contact to prevent lost business; resolve customer concerns by developing a problem resolution plan and communicating issues to the customer; strive to improve the product, systems or services provided to the customer.
Safety and Sanitation: Perform a function check as well as clean and sanitize the outside of the WaterBreak water and ice units; thoroughly clean and sanitize customer eyewash stations with cleaning equipment; change out eyewash station water, clean the inside of the station, replace with clean water, and add an antimicrobial additive; properly clean and maintain the inside of van and service equipment daily.
Customer Retention and Growth: Increase route volume by selling and meeting sales goals through the following efforts:
Price Increases – sell customers on price increases as established by the Service Manager.
Selling New – sell new stations, units, and target products.
Invoicing: Provide accurate invoicing and accounting of services rendered to customers, obtain a signature on the invoice, complete all required paperwork and reports, maintain 30/60/90+ past‑due percentages per management goals, and assist in collection of past‑due amounts.
Skills and Qualifications Required:
High School Diploma or GED equivalent.
Valid driver’s license.
Experienced practitioner able to work unsupervised.
Previous sales and/or customer service experience.
Preferred:
Bachelor’s degree preferred, but not required.
Benefits
Competitive Pay.
401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP).
Disability, Life and AD&D Insurance – 100% Company Paid.
Paid Time Off and Holidays.
Skills Development, Training and Career Advancement Opportunities.
Comprehensive medical, dental and vision benefits with premiums below the national average; one plan at zero cost.
Cintas Corporation is a proudly diverse, Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
Other Details:
Job Category: SSR
Organization: First Aid and Safety
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
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