Business Sales Administration Specialist
NineStar Connect, Greenfield, IN, United States
Job Description
The Business Sales Administration Specialist provides support to our commercial and business customers by delivering excellent customer care and coordinating service orders from start to finish. This role works closely with Sales, Engineering, and internal teams to ensure a smooth and successful customer experience—from initial order entry through installation and service activation.
Key Responsibilities
Enter and manage all new business service orders, ensuring accuracy and timely processing
Coordinate customer contract details, installation timelines, and service turn‑up dates
Serve as a point of contact for business customers, addressing questions and resolving issues
Identify and route new business opportunities to the appropriate Sales team members
Partner with Sales and Engineering teams to support fiber builds and service implementation
Collaborate across departments to process service changes, additions, disconnections, and repairs
Manage telephone number porting with external providers
Investigate and resolve billing issues and discrepancies
Maintain accurate customer data in systems including CRM and billing platforms
Prepare customer communications such as welcome packets and verification letters
Assist with reporting and provide updates to leadership as needed
Qualifications
High school diploma or equivalent required; college degree preferred
5+ years of customer service experience
Telecommunications experience preferred
Strong technical aptitude with experience using systems such as Excel, Word, CRM, and ERP platforms
Excellent communication and problem‑solving skills
Strong attention to detail and ability to manage multiple priorities
Company Benefits At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short‑term disability, long‑term disability, and life insurance along with profit sharing and various service discounts.
EEO Statement NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
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Key Responsibilities
Enter and manage all new business service orders, ensuring accuracy and timely processing
Coordinate customer contract details, installation timelines, and service turn‑up dates
Serve as a point of contact for business customers, addressing questions and resolving issues
Identify and route new business opportunities to the appropriate Sales team members
Partner with Sales and Engineering teams to support fiber builds and service implementation
Collaborate across departments to process service changes, additions, disconnections, and repairs
Manage telephone number porting with external providers
Investigate and resolve billing issues and discrepancies
Maintain accurate customer data in systems including CRM and billing platforms
Prepare customer communications such as welcome packets and verification letters
Assist with reporting and provide updates to leadership as needed
Qualifications
High school diploma or equivalent required; college degree preferred
5+ years of customer service experience
Telecommunications experience preferred
Strong technical aptitude with experience using systems such as Excel, Word, CRM, and ERP platforms
Excellent communication and problem‑solving skills
Strong attention to detail and ability to manage multiple priorities
Company Benefits At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short‑term disability, long‑term disability, and life insurance along with profit sharing and various service discounts.
EEO Statement NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
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