Assistant Director Orientation and Family Programs
EWU School of Business, Spokane, WA, United States
Job Summary
Reporting to the Director of Orientation & Family Programming (OFP), the
Assistant Director of OFP
is responsible for managing an exemplary program of new student orientation and transition programs designed to integrate students into the university community, promote retention, and facilitate academic success. The Assistant Director of OFP will select, train, and supervise graduate students and undergraduate student staff. In addition, under the oversight of the Director of OFP, the Assistant Director will manage program budgets and be responsible for all OFP student communications and publications, including the utilization of communication software such as Slate, etc. The Assistant Director will lead efforts to ensure accurate coding and tracking of student participation and survey administration in order to assess and enhance educational and developmental programming for incoming students and their family members while maintaining the high‑quality delivery of important transitional services. The Assistant Director will work closely with staff in Admissions, Student Affairs, Center for Academic Advising & Retention, Advancement & Alumni relations, and all of the university’s colleges. During peak orientation season (typically, the summer months of May – September), this position will include extended work hours and weekend assignments. Otherwise, the responsibilities of this position are generally carried out during normal working hours.
Program Development and Administration
Assist in the development of New Student Orientation programs; examples include New Student Orientation, Welcome Week, and Winter/Spring Orientations.
Manage the planning, documentation, and implementation of New Student Orientation Programs.
Connect students with faculty, staff, and current students, and facilitate a series of programs to support students’ development and success.
Manage communications tools such as Slate, Mongoose, WordPress, Eblasts, online modules using Canvas or other resources, and on‑campus programs.
Collaborate with key stakeholders on and off‑campus to implement and maintain high‑quality student‑centered programs and resources.
Manage program budgets.
Utilize best practices in event management such as communication, risk management, event flow, learning outcomes to execute key behind‑the‑scenes administration of events.
Facilitate and negotiate contracts with outside performers and vendors.
Assist in the signature events for Family initiatives.
Assessment
Assist in the design of all student communications based on specific populations and events.
Slate
Manage events via the Slate system – including Slate registration and portals.
Manage all communications via the Slate system.
Copyright all communications via drip system and ad hoc on the Slate system.
Run various queries and reports via the Slate system.
Website
Manage, update, and format website based on the time of year and upcoming events.
Create content and language surrounding website.
EagleSync/Social Media
Upload all content for Welcome Week schedule on to the app.
Collaborate with campus partners for any particular requests.
Create and execute communication plan for PUSH notifications via the app.
Evaluation
Assist in the development of departmental goals and student learning outcomes.
Ensure timely and accurate data entry for reporting purposes. Ensure very high student and family participation in surveys. Assist in analysis of both data and survey responses, make recommendations as needed.
Monitor student participation tracking data.
Supervision
Directly supervise and mentor an undergraduate student(s) as the Orientation Coordinator(s) – spring quarter through late summer.
Directly supervise and mentor a team of approximately 25‑30 undergraduate and graduate student staff members.
Oversee and develop all hiring, training, evaluation processes.
Committees & Other Duties
This position will serve on university committees as needed.
Engage in membership or involvement in professional organizations such as NODA, AHEPPP, and NASPA.
Perform other duties as assigned.
Required Qualifications
Bachelor’s degree.
Two (2) + years in a college or university environment.
Demonstrated experience in working with new student orientation and transition programs.
Understanding of student development best practices.
Demonstrated ability to effectively develop and execute communications to a broad and diverse audience.
Ability to participate in evening and weekend events.
Ability to effectively manage multiple priorities, pay attention to detail and produce desired results.
Advanced computer skills to include Microsoft Office Suite and SCT Banner (or equivalent).
Demonstrated commitment to fostering an inclusive environment built upon cultural humility, respect for equity and social justice.
Excellent interpersonal skills.
Excellent written and oral communication skills, and listening skills.
Ability to work effectively with students, faculty, staff and administrators.
Demonstrated organizational, project management and analytical skills.
Ability to carry out assignments independently and exercise good judgement.
Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.
Preferred Qualifications
Master’s degree in Student Personnel Administration, Counseling, or related field.
Two (2) years of experience working with an orientation office.
Experience using customer relationship management system (CRM) such as Slate.
Supervisory experience.
Membership or involvement in professional organizations such as NODA, NASPA, ACPA.
Bilingual (Spanish preferred).
Other Skills and Abilities
Work Schedule Type Regular Work Schedule: Monday – Friday; 8 am – 5 pm; schedule varies during specific times when events and services are offered including during early mornings, weekday evenings and nights, and weekends as needed.
Posting Information Posting Date: 03/02/2026. Open Until Further Notice. No Closing Date: 03/30/2026. Screening to Begin: 03/31/2026.
Special Instructions to Applicants
Attach a detailed cover letter explaining how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including names, titles, organization name, phone numbers, email addresses, and connection to you.
Complete the online application form and respond to the online questions, if applicable.
Mission Statement Response – EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first‑generation, Pell‑eligible students. How would you contribute to this mission?
Do not upload resumes that include photos of yourself.
Required Documents
Cover Letter
Resume
Mission Statement Response
Optional Documents
DD214 Form
Benefits The salary for this position is $60,301 minimum up to $65,000. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. Other benefits include generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/.
Equal Opportunity Statement EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment This position, during the course of university employment, will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time. All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs. This is an Administrative Exempt position and is covered by EWU Policy 406-01, Exempt Employment: https://inside.ewu.edu/policies/knowledge-base/ewu-406-01-exempt-employment. After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training. Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.
Physical Demands Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis, which will describe conditions of employment, such as physical demands.
#J-18808-Ljbffr
Assistant Director of OFP
is responsible for managing an exemplary program of new student orientation and transition programs designed to integrate students into the university community, promote retention, and facilitate academic success. The Assistant Director of OFP will select, train, and supervise graduate students and undergraduate student staff. In addition, under the oversight of the Director of OFP, the Assistant Director will manage program budgets and be responsible for all OFP student communications and publications, including the utilization of communication software such as Slate, etc. The Assistant Director will lead efforts to ensure accurate coding and tracking of student participation and survey administration in order to assess and enhance educational and developmental programming for incoming students and their family members while maintaining the high‑quality delivery of important transitional services. The Assistant Director will work closely with staff in Admissions, Student Affairs, Center for Academic Advising & Retention, Advancement & Alumni relations, and all of the university’s colleges. During peak orientation season (typically, the summer months of May – September), this position will include extended work hours and weekend assignments. Otherwise, the responsibilities of this position are generally carried out during normal working hours.
Program Development and Administration
Assist in the development of New Student Orientation programs; examples include New Student Orientation, Welcome Week, and Winter/Spring Orientations.
Manage the planning, documentation, and implementation of New Student Orientation Programs.
Connect students with faculty, staff, and current students, and facilitate a series of programs to support students’ development and success.
Manage communications tools such as Slate, Mongoose, WordPress, Eblasts, online modules using Canvas or other resources, and on‑campus programs.
Collaborate with key stakeholders on and off‑campus to implement and maintain high‑quality student‑centered programs and resources.
Manage program budgets.
Utilize best practices in event management such as communication, risk management, event flow, learning outcomes to execute key behind‑the‑scenes administration of events.
Facilitate and negotiate contracts with outside performers and vendors.
Assist in the signature events for Family initiatives.
Assessment
Assist in the design of all student communications based on specific populations and events.
Slate
Manage events via the Slate system – including Slate registration and portals.
Manage all communications via the Slate system.
Copyright all communications via drip system and ad hoc on the Slate system.
Run various queries and reports via the Slate system.
Website
Manage, update, and format website based on the time of year and upcoming events.
Create content and language surrounding website.
EagleSync/Social Media
Upload all content for Welcome Week schedule on to the app.
Collaborate with campus partners for any particular requests.
Create and execute communication plan for PUSH notifications via the app.
Evaluation
Assist in the development of departmental goals and student learning outcomes.
Ensure timely and accurate data entry for reporting purposes. Ensure very high student and family participation in surveys. Assist in analysis of both data and survey responses, make recommendations as needed.
Monitor student participation tracking data.
Supervision
Directly supervise and mentor an undergraduate student(s) as the Orientation Coordinator(s) – spring quarter through late summer.
Directly supervise and mentor a team of approximately 25‑30 undergraduate and graduate student staff members.
Oversee and develop all hiring, training, evaluation processes.
Committees & Other Duties
This position will serve on university committees as needed.
Engage in membership or involvement in professional organizations such as NODA, AHEPPP, and NASPA.
Perform other duties as assigned.
Required Qualifications
Bachelor’s degree.
Two (2) + years in a college or university environment.
Demonstrated experience in working with new student orientation and transition programs.
Understanding of student development best practices.
Demonstrated ability to effectively develop and execute communications to a broad and diverse audience.
Ability to participate in evening and weekend events.
Ability to effectively manage multiple priorities, pay attention to detail and produce desired results.
Advanced computer skills to include Microsoft Office Suite and SCT Banner (or equivalent).
Demonstrated commitment to fostering an inclusive environment built upon cultural humility, respect for equity and social justice.
Excellent interpersonal skills.
Excellent written and oral communication skills, and listening skills.
Ability to work effectively with students, faculty, staff and administrators.
Demonstrated organizational, project management and analytical skills.
Ability to carry out assignments independently and exercise good judgement.
Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.
Preferred Qualifications
Master’s degree in Student Personnel Administration, Counseling, or related field.
Two (2) years of experience working with an orientation office.
Experience using customer relationship management system (CRM) such as Slate.
Supervisory experience.
Membership or involvement in professional organizations such as NODA, NASPA, ACPA.
Bilingual (Spanish preferred).
Other Skills and Abilities
Work Schedule Type Regular Work Schedule: Monday – Friday; 8 am – 5 pm; schedule varies during specific times when events and services are offered including during early mornings, weekday evenings and nights, and weekends as needed.
Posting Information Posting Date: 03/02/2026. Open Until Further Notice. No Closing Date: 03/30/2026. Screening to Begin: 03/31/2026.
Special Instructions to Applicants
Attach a detailed cover letter explaining how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including names, titles, organization name, phone numbers, email addresses, and connection to you.
Complete the online application form and respond to the online questions, if applicable.
Mission Statement Response – EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first‑generation, Pell‑eligible students. How would you contribute to this mission?
Do not upload resumes that include photos of yourself.
Required Documents
Cover Letter
Resume
Mission Statement Response
Optional Documents
DD214 Form
Benefits The salary for this position is $60,301 minimum up to $65,000. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. Other benefits include generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/.
Equal Opportunity Statement EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment This position, during the course of university employment, will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time. All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs. This is an Administrative Exempt position and is covered by EWU Policy 406-01, Exempt Employment: https://inside.ewu.edu/policies/knowledge-base/ewu-406-01-exempt-employment. After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training. Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.
Physical Demands Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis, which will describe conditions of employment, such as physical demands.
#J-18808-Ljbffr