Director for Ticket Operations
East Carolina University, Greenville, NC, United States
Director for Ticket Operations
Position Number: 500451
Vacancy Open to: All Candidates
Department: ATH Athletic Ticket Office
Division: Athletics
Classification Title: Business Officer I
Number of Vacancies: 1
Full Time Equivalent: 1.0
Full Time or Part Time: Full Time
Salary Range: $63,000 - $68,000
Position Location (City): Greenville
Position Type: Non-Faculty
Job Category: Non-Faculty Professional
Organization Overview The Athletics Department mission is to represent East Carolina University with distinction and create a challenging and supportive environment for student-athletes to excel in the classroom, in competition, and in life. We are committed to the highest standards of character, honesty, effort, and sportsmanship; respecting all people, their personal identities, differences and beliefs; and to provide a safe and equitable environment for student-athletes' academic, athletic and personal development. The highly visible athletics program is committed to NCAA compliance, comprehensive excellence and to be trustworthy stewards of the aspirations of our student-athletes, the resources we manage, the reputation of our University, and our mission of service.
Job Duties The primary purpose of the position is to serve as an extension of the Assistant AD for Ticket Operations/Pirate Club Operations for management of all planning, operations and fiscal management of the athletic ticket office. This position performs its duties consistent with the goals and values of the department, division, and university and ensures compliance with NCAA, conference, university and governmental policies, procedures, regulations and guidelines applicable to the athletics ticket office operation. The director will function in a number of leadership roles including fiscal management, customer service, game‑day operations, sport‑specific ticketing operations, and managing of back‑office ticketing software and technology. Supervises student and temporary employees. This position must be able to think independently to interpret and communicate guidelines, policies, etc. to recognize, define and resolve standard and non‑standard problems applying operating procedures, practices and established precedents. Resolve recurring issues and problems as well as unique situations. Additionally, this position will be expected to understand and apply a variety of features in software programs, databases, information systems in the performance of their duties. This position functions with independent interaction to build quality relationships and work collaboratively and professionally with athletics, Pirate Club, university staff, students, and all constituencies and stakeholders on all levels, including face‑to‑face, phone, and electronic communications. Night and weekends work is expected in the performance of duties.
Minimum Education/Experience Bachelor’s degree in business administration, public administration, or related business area; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Experience, Skills, Training/Education Master’s Degree and 3 years of experience in collegiate or professional athletics ticket operations or equivalent related experience preferred.
Special Instructions to Applicant Candidates must also submit a cover letter, a curriculum vitae/resume, and a list of three references, including contact information, online.
Applicants must be currently authorized to work in the United States on a full‑time basis.
Official transcript required within 30 days of employment.
Additional Instructions to Applicant In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Nondiscrimination Statement East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737‑1018 (Voice/T‑TY) or
ADA-Coordinator@ecu.edu .
Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328‑9847 or toll free at 1‑866‑489‑1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday‑Friday from 8:00‑5:00 EST.
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Vacancy Open to: All Candidates
Department: ATH Athletic Ticket Office
Division: Athletics
Classification Title: Business Officer I
Number of Vacancies: 1
Full Time Equivalent: 1.0
Full Time or Part Time: Full Time
Salary Range: $63,000 - $68,000
Position Location (City): Greenville
Position Type: Non-Faculty
Job Category: Non-Faculty Professional
Organization Overview The Athletics Department mission is to represent East Carolina University with distinction and create a challenging and supportive environment for student-athletes to excel in the classroom, in competition, and in life. We are committed to the highest standards of character, honesty, effort, and sportsmanship; respecting all people, their personal identities, differences and beliefs; and to provide a safe and equitable environment for student-athletes' academic, athletic and personal development. The highly visible athletics program is committed to NCAA compliance, comprehensive excellence and to be trustworthy stewards of the aspirations of our student-athletes, the resources we manage, the reputation of our University, and our mission of service.
Job Duties The primary purpose of the position is to serve as an extension of the Assistant AD for Ticket Operations/Pirate Club Operations for management of all planning, operations and fiscal management of the athletic ticket office. This position performs its duties consistent with the goals and values of the department, division, and university and ensures compliance with NCAA, conference, university and governmental policies, procedures, regulations and guidelines applicable to the athletics ticket office operation. The director will function in a number of leadership roles including fiscal management, customer service, game‑day operations, sport‑specific ticketing operations, and managing of back‑office ticketing software and technology. Supervises student and temporary employees. This position must be able to think independently to interpret and communicate guidelines, policies, etc. to recognize, define and resolve standard and non‑standard problems applying operating procedures, practices and established precedents. Resolve recurring issues and problems as well as unique situations. Additionally, this position will be expected to understand and apply a variety of features in software programs, databases, information systems in the performance of their duties. This position functions with independent interaction to build quality relationships and work collaboratively and professionally with athletics, Pirate Club, university staff, students, and all constituencies and stakeholders on all levels, including face‑to‑face, phone, and electronic communications. Night and weekends work is expected in the performance of duties.
Minimum Education/Experience Bachelor’s degree in business administration, public administration, or related business area; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Experience, Skills, Training/Education Master’s Degree and 3 years of experience in collegiate or professional athletics ticket operations or equivalent related experience preferred.
Special Instructions to Applicant Candidates must also submit a cover letter, a curriculum vitae/resume, and a list of three references, including contact information, online.
Applicants must be currently authorized to work in the United States on a full‑time basis.
Official transcript required within 30 days of employment.
Additional Instructions to Applicant In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Nondiscrimination Statement East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737‑1018 (Voice/T‑TY) or
ADA-Coordinator@ecu.edu .
Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328‑9847 or toll free at 1‑866‑489‑1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday‑Friday from 8:00‑5:00 EST.
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