Community Outreach Navigator
Southwest Behavioral & Health Services, Flagstaff, AZ, United States
Southwest Behavioral and Health Services is seeking a knowledgeable, highly motivated Community Outreach Navigator who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. Do you enjoy problem solving, have excellent communication skills, working independently and working with a diverse population? If you answered yes, look no further you are the person we are looking to join our extraordinary Flagstaff Team!
Job Preview at a Glance:
Job is a specialty position working with vulnerable individuals and families of all ages suffering from Opioid Use Disorder (OUD) and its effects on those who are uninsured or under insured. Works with the multiple disciplines and persons that make up the treatment team. Provides all direct care services associated and is fluent in processes and available resources. Position works independently, carries a caseload, and provides an appropriate level of service to the community and individuals in planning treatment‑based alternatives to continued use. Requires interface with the persons served, community partners, community resources, families, integrated service providers, SB&H staff, programs, and supervisors on a regular and daily basis. Provides individual client contact and service provision, assessment, service planning, case management, crisis and behavioral health interventions/services, referral, and follow up. Position works as a partner to the system and partner to persons served to ensure success.
Locations and Schedule:
This position reports to our Flagstaff team! Must have flexible availability to attend Community Events.
Pay:
$19-$20/hr. This is a grant‑funded position.
Duties & Responsibilities:
Works in a Navigation Role providing Treatment Based Navigation Services for persons who are struggling with OUD.
Works in cooperation as part of a multi‑disciplinary team with treatment providers, community partners, families and program staff to help clients achieve positive outcomes.
Provides Direct Care; Assessment, Diagnosis, and Case Based Treatment Planning for persons served.
Provides screenings & eligibility assessments; to include implementation of early identification/qualification processes for eligible participants.
Enrolls persons in benefits as needed to provide support and pay for services.
Works to provide and or facilitate the prescribed treatment plan accordingly.
Develops working rapport to effectively perform all job functions.
Provides crisis intervention, de‑escalation, and Behavioral Health interventions.
Assesses for and provides Integrated Care based referrals and assistance to obtain health care, medications, medically necessary equipment.
Provides jail visits to meet and prepare persons for OUD services upon release from jail.
Reviews the expectations/offers for treatment/gains agreement for treatment with persons.
Acts as an Advocate in court for persons served.
Responsible for case management and carries an independent caseload.
Plans, coordinates, and assists clients with immediate needs/ basic needs for success.
Assists persons with obtaining recommended levels of treatment.
Provides Navigation Services with intensive follow‑up.
Connects persons served to viable services that lead to recovery from OUD.
Provides extensive outreach work based on the needs of individuals served to ensure treatment is working.
Works to connect with Community Partners and seeks new resources.
Holds assigned treatment providers accountable for care and services to which persons are entitled.
Documents in the SB&H Electronic Health Record.
Maintains training and compliance as required.
Responsible for contract compliance as assigned.
Participates in required meetings and client staffing’s.
Documents activities for tracking and reporting according to contract.
Responsible for contractual obligations, fulfillment and outcome measures.
May be required to work flexible hours as needed to best serve the program and client needs.
Required to carry a company smart‑phone.
Required to drive a personal or company vehicle and keep appropriate documentation.
Attends and participates in in‑service training sessions and related training opportunities as made available to maintain compliance.
To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and/or department.
Education & Qualifications:
Minimum requirement consists of a 22‑year age.
A High School Diploma/GED and two years of relevant experience; OR
A related Associate’s degree and six weeks of relevant experience; OR
A non‑related Associate's degree and one year of relevant experience; OR
A non‑related bachelor's degree plus six months of relevant experience in behavioral health.
Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
Required to maintain personal auto insurance per SB&H guidelines.
3 weeks of PTO in your 1st year of employment, with increased accruals after continued service!
10 paid holidays.
Low‑cost medical, dental and vision insurance, short‑term/long‑term disability and life insurance for employees.
We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
Career Development – Benefit from our culture of internal promotion!
We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
Employee Assistance Program, Health & Wellness and much more!
About SB&H
Southwest Behavioral & Health Services is a large and growing, non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well‑established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging
— a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.
We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to the shared mission of delivering compassionate, life‑changing services to the communities we serve.
Through our
Empowered Belonging
program, we’re committed to:
Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
Fair Access — fostering openness and fairness in opportunities for growth, leadership, & advancement, while honoring the different journeys people take.
Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.
Where everyone belongs. Where everyone leads.
Join us in shaping a community where your difference makes a difference, and your impact is real.
SB&H is a drug‑free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Job Preview at a Glance:
Job is a specialty position working with vulnerable individuals and families of all ages suffering from Opioid Use Disorder (OUD) and its effects on those who are uninsured or under insured. Works with the multiple disciplines and persons that make up the treatment team. Provides all direct care services associated and is fluent in processes and available resources. Position works independently, carries a caseload, and provides an appropriate level of service to the community and individuals in planning treatment‑based alternatives to continued use. Requires interface with the persons served, community partners, community resources, families, integrated service providers, SB&H staff, programs, and supervisors on a regular and daily basis. Provides individual client contact and service provision, assessment, service planning, case management, crisis and behavioral health interventions/services, referral, and follow up. Position works as a partner to the system and partner to persons served to ensure success.
Locations and Schedule:
This position reports to our Flagstaff team! Must have flexible availability to attend Community Events.
Pay:
$19-$20/hr. This is a grant‑funded position.
Duties & Responsibilities:
Works in a Navigation Role providing Treatment Based Navigation Services for persons who are struggling with OUD.
Works in cooperation as part of a multi‑disciplinary team with treatment providers, community partners, families and program staff to help clients achieve positive outcomes.
Provides Direct Care; Assessment, Diagnosis, and Case Based Treatment Planning for persons served.
Provides screenings & eligibility assessments; to include implementation of early identification/qualification processes for eligible participants.
Enrolls persons in benefits as needed to provide support and pay for services.
Works to provide and or facilitate the prescribed treatment plan accordingly.
Develops working rapport to effectively perform all job functions.
Provides crisis intervention, de‑escalation, and Behavioral Health interventions.
Assesses for and provides Integrated Care based referrals and assistance to obtain health care, medications, medically necessary equipment.
Provides jail visits to meet and prepare persons for OUD services upon release from jail.
Reviews the expectations/offers for treatment/gains agreement for treatment with persons.
Acts as an Advocate in court for persons served.
Responsible for case management and carries an independent caseload.
Plans, coordinates, and assists clients with immediate needs/ basic needs for success.
Assists persons with obtaining recommended levels of treatment.
Provides Navigation Services with intensive follow‑up.
Connects persons served to viable services that lead to recovery from OUD.
Provides extensive outreach work based on the needs of individuals served to ensure treatment is working.
Works to connect with Community Partners and seeks new resources.
Holds assigned treatment providers accountable for care and services to which persons are entitled.
Documents in the SB&H Electronic Health Record.
Maintains training and compliance as required.
Responsible for contract compliance as assigned.
Participates in required meetings and client staffing’s.
Documents activities for tracking and reporting according to contract.
Responsible for contractual obligations, fulfillment and outcome measures.
May be required to work flexible hours as needed to best serve the program and client needs.
Required to carry a company smart‑phone.
Required to drive a personal or company vehicle and keep appropriate documentation.
Attends and participates in in‑service training sessions and related training opportunities as made available to maintain compliance.
To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and/or department.
Education & Qualifications:
Minimum requirement consists of a 22‑year age.
A High School Diploma/GED and two years of relevant experience; OR
A related Associate’s degree and six weeks of relevant experience; OR
A non‑related Associate's degree and one year of relevant experience; OR
A non‑related bachelor's degree plus six months of relevant experience in behavioral health.
Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
Required to maintain personal auto insurance per SB&H guidelines.
3 weeks of PTO in your 1st year of employment, with increased accruals after continued service!
10 paid holidays.
Low‑cost medical, dental and vision insurance, short‑term/long‑term disability and life insurance for employees.
We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
Career Development – Benefit from our culture of internal promotion!
We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
Employee Assistance Program, Health & Wellness and much more!
About SB&H
Southwest Behavioral & Health Services is a large and growing, non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well‑established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging
— a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.
We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to the shared mission of delivering compassionate, life‑changing services to the communities we serve.
Through our
Empowered Belonging
program, we’re committed to:
Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
Fair Access — fostering openness and fairness in opportunities for growth, leadership, & advancement, while honoring the different journeys people take.
Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.
Where everyone belongs. Where everyone leads.
Join us in shaping a community where your difference makes a difference, and your impact is real.
SB&H is a drug‑free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr