Program Director
Mental Health Association - Western MA, West Springfield, MA, United States
Position Summary
The Program Director leads MHA’s GRIT Park co-occurring substance use and mental health residential program for 22 adult women. This role oversees the day-to-day operations of a safe, trauma-informed, and gender-responsive home-like environment, ensuring resident safety, engagement in treatment plans, and participation in daily living activities. The Program Director provides staff supervision and support, fosters a positive program culture, and ensures compliance with MHA and state standards, while promoting recovery, relapse prevention, and overall resident well‑being.
Pay Rate: $62,000 annually
Open Shift: Monday through Friday 8am-4pm (40hrs), some flexibility required
Key Responsibilities
Develop, recommend, and implement operational practices, policies, and procedures to achieve positive program outcomes.
Foster a safe, affirming, and gender‑responsive program culture in partnership with the Leadership Team.
Participate in hiring, training, and ongoing staff development, ensuring compliance with required training and emergency drills.
Provide guidance, support, and consultation to direct care staff and facilitate effective communication across roles and departments.
Supervise program staff, including Program Supervisor, Admin, Van Driver, Care Coordinators, and Medication Specialist, monitoring performance and completing evaluations.
Partner with the Leadership Team to conduct monthly chart and utilization audits and ensure program compliance.
Oversee administrative tasks including timesheets, PTO planning, staff documentation, and program records required by fiscal, HR, and human rights standards.
Manage program budget and monitor financial resources for effective operations.
Address internal incidents, human rights complaints, investigations, and program grievances promptly and appropriately.
Actively participate in program licensing, accreditation processes, and professional development initiatives, representing the agency in community and statewide activities.
Promote and integrate the agency’s mission, values, philosophy, and principles throughout program operations and staff interactions.
About the Division of Recovery Services (DRS) The Division of Recovery Services (DRS) supports individuals of all ages navigating mental health and substance use challenges. Our youth residential programs provide a safe, structured environment for adolescents involved with the Department of Children and Families (DCF) to address behavioral health needs. For adults, DRS offers residential and outreach support for those in recovery or living with addiction, including many with co‑occurring mental health concerns. Through compassionate, trauma‑informed care, we help individuals build coping skills, restore stability, and work toward long‑term recovery and wellness.
Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualifications
Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
Residential management experience is required.
Minimum of 3 years’ experience working with individuals with psychiatric disabilities, trauma, substance use and behavioral challenges.
Strong assessment and planning skills with the ability to collaborate across multidisciplinary teams.
Effective communication, leadership, and organizational skills.
Strong interpersonal skills, patience, caring and compassion.
Commitment to trauma‑informed, person‑centered care and professional development.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403B, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Long Term Disability
$62,000 annually
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Pay Rate: $62,000 annually
Open Shift: Monday through Friday 8am-4pm (40hrs), some flexibility required
Key Responsibilities
Develop, recommend, and implement operational practices, policies, and procedures to achieve positive program outcomes.
Foster a safe, affirming, and gender‑responsive program culture in partnership with the Leadership Team.
Participate in hiring, training, and ongoing staff development, ensuring compliance with required training and emergency drills.
Provide guidance, support, and consultation to direct care staff and facilitate effective communication across roles and departments.
Supervise program staff, including Program Supervisor, Admin, Van Driver, Care Coordinators, and Medication Specialist, monitoring performance and completing evaluations.
Partner with the Leadership Team to conduct monthly chart and utilization audits and ensure program compliance.
Oversee administrative tasks including timesheets, PTO planning, staff documentation, and program records required by fiscal, HR, and human rights standards.
Manage program budget and monitor financial resources for effective operations.
Address internal incidents, human rights complaints, investigations, and program grievances promptly and appropriately.
Actively participate in program licensing, accreditation processes, and professional development initiatives, representing the agency in community and statewide activities.
Promote and integrate the agency’s mission, values, philosophy, and principles throughout program operations and staff interactions.
About the Division of Recovery Services (DRS) The Division of Recovery Services (DRS) supports individuals of all ages navigating mental health and substance use challenges. Our youth residential programs provide a safe, structured environment for adolescents involved with the Department of Children and Families (DCF) to address behavioral health needs. For adults, DRS offers residential and outreach support for those in recovery or living with addiction, including many with co‑occurring mental health concerns. Through compassionate, trauma‑informed care, we help individuals build coping skills, restore stability, and work toward long‑term recovery and wellness.
Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualifications
Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
Residential management experience is required.
Minimum of 3 years’ experience working with individuals with psychiatric disabilities, trauma, substance use and behavioral challenges.
Strong assessment and planning skills with the ability to collaborate across multidisciplinary teams.
Effective communication, leadership, and organizational skills.
Strong interpersonal skills, patience, caring and compassion.
Commitment to trauma‑informed, person‑centered care and professional development.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403B, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Long Term Disability
$62,000 annually
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