Bilingual Customer Service Representative
Lithia & Driveway, Dallas, TX, United States
Driveway
is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!
Location: Dallas, TX
Pay Range: $40,000-$60,000
The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.
Responsibilities
Driveway website concierge/brand promise expert:
Customer Concierge: Answers questions and helps move the digital transaction process forward
Coordinates virtual inspection using our inspection application
Coordinates pick-up of purchased vehicle from customer’s home.
Communicate effectively with customers through chat, phone, and CRM/email
Maintain activity log
Other duties as assigned
Skills And Qualifications
Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Competencies
Does the right thing, takes action and adapts to change.
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Benefits
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Litia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Physical Demands
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
Reasonable accommodations may be made to enable individuals to perform the essential functions.
#J-18808-Ljbffr
is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!
Location: Dallas, TX
Pay Range: $40,000-$60,000
The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.
Responsibilities
Driveway website concierge/brand promise expert:
Customer Concierge: Answers questions and helps move the digital transaction process forward
Coordinates virtual inspection using our inspection application
Coordinates pick-up of purchased vehicle from customer’s home.
Communicate effectively with customers through chat, phone, and CRM/email
Maintain activity log
Other duties as assigned
Skills And Qualifications
Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Competencies
Does the right thing, takes action and adapts to change.
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Benefits
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Litia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Physical Demands
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
Reasonable accommodations may be made to enable individuals to perform the essential functions.
#J-18808-Ljbffr