Director of Ticket Operations
South Dakota State University, Brookings, SD, United States
South Dakota State University Athletics is seeking a Director of Ticket Operations to lead the day-to-day functions of the ticket office. This role oversees game day ticketing operations and ensures the successful administration of all aspects of the Athletics Ticket Office. We are looking for a detail-oriented professional with a commitment to exceptional customer service to support the Jackrabbits’ athletics program. This position is located in Brookings, South Dakota. This position is a 12 month, full-time, benefits-eligible position.
KEY RESPONSIBILITIES
Direct all aspects of ticket operations, including event creation, allocations, mobile/digital ticketing, and game day management.
Oversee financial processes such as sales tracking, reporting, deposits, and reconciliation.
Implement strategies to enhance customer experience, retention, and group ticket fulfillment while ensuring outstanding service.
Monitor industry trends and recommend pricing and operational improvements to support growth.
Collaborate closely with ticket sales, development, marketing, and sponsorship teams on renewals, promotions, and messaging.
MINIMUM QUALIFICATIONS
Bachelor’s degree completed by date of application;
At least one year of collegiate athletics, ticket sales, and/or operational knowledge;
General knowledge of and understanding of sales and marketing concepts;
Ability to work various hours including nights and weekends;
Portray excellent communication skills (written, verbal and interpersonal); and
Ability to be a self-starter and work independently.
PREFERRED QUALIFICATIONS
Previous work experience in a sales environment, ticket office, university athletic department, or sports organization;
Experience at Division I level in athletic setting;
Knowledge of ticket software;
Experience in ticket sales analytics;
Proven history of working game days for a collegiate or professional sports organization; and
Experience providing direction to others.
APPLICATION DEADLINE Position closes 3/30/2026.
APPLICATION PROCESS SDState accepts applications through an on-line employment site. To apply, visit: https://yourfuture.sdbor.edu, search by the position title, view the job announcement, and click on “apply for this job.” This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted. Please contact SDState Human Resources at (605) 688-4128 if you require assistance with this process.
Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check.
For questions on the position, contact search committee chair, Jordon Boe via email: Jordon.Boe@sdstate.edu or calling (605)688-5422.
#J-18808-Ljbffr
KEY RESPONSIBILITIES
Direct all aspects of ticket operations, including event creation, allocations, mobile/digital ticketing, and game day management.
Oversee financial processes such as sales tracking, reporting, deposits, and reconciliation.
Implement strategies to enhance customer experience, retention, and group ticket fulfillment while ensuring outstanding service.
Monitor industry trends and recommend pricing and operational improvements to support growth.
Collaborate closely with ticket sales, development, marketing, and sponsorship teams on renewals, promotions, and messaging.
MINIMUM QUALIFICATIONS
Bachelor’s degree completed by date of application;
At least one year of collegiate athletics, ticket sales, and/or operational knowledge;
General knowledge of and understanding of sales and marketing concepts;
Ability to work various hours including nights and weekends;
Portray excellent communication skills (written, verbal and interpersonal); and
Ability to be a self-starter and work independently.
PREFERRED QUALIFICATIONS
Previous work experience in a sales environment, ticket office, university athletic department, or sports organization;
Experience at Division I level in athletic setting;
Knowledge of ticket software;
Experience in ticket sales analytics;
Proven history of working game days for a collegiate or professional sports organization; and
Experience providing direction to others.
APPLICATION DEADLINE Position closes 3/30/2026.
APPLICATION PROCESS SDState accepts applications through an on-line employment site. To apply, visit: https://yourfuture.sdbor.edu, search by the position title, view the job announcement, and click on “apply for this job.” This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted. Please contact SDState Human Resources at (605) 688-4128 if you require assistance with this process.
Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check.
For questions on the position, contact search committee chair, Jordon Boe via email: Jordon.Boe@sdstate.edu or calling (605)688-5422.
#J-18808-Ljbffr