ASSISTANT DIRECTOR, ATHLETICS TICKET OPERATIONS
University of Wyoming-Athletics, Laramie, WY, United States
Overview
Basic Function Assist with managing the operational and financial functions of the Athletics Ticket Office, including coordinating daily ticketing operations, monitoring ticket revenue and expenses, processing financial reports, and ensuring efficient customer service and ticket sales for athletic events. Responsibilities
Ensure the financial operations of the Athletics Ticket Office are maintained accurately and efficiently, including reconciling daily transactions, processing financial reports, tracking ticket revenue, and monitoring departmental budgets and expenses to ensure compliance with university financial procedures. Assist with the day-to-day operations of the Ticket Office by supporting management in coordinating ticketing functions, supervising staff when needed, and helping implement operational procedures that improve efficiency and service. Sell tickets and ticket-related products for designated athletic events and sports, including season tickets, single-game tickets, group packages, and promotional offers through in-person, phone, and online platforms. Provide high-quality customer service by assisting patrons with ticket purchases, account management, and event inquiries; resolve customer concerns professionally and escalate complex issues to supervisors when appropriate. Maintain a thorough understanding of and adhere to all University of Wyoming, NCAA, and conference policies and procedures related to ticketing operations; support the administration of ticketing policies, compliance standards, and best practices to ensure consistent and ethical operations. Support reporting and record-keeping processes related to ticket sales, financial reconciliation, and attendance data to assist leadership with operational decision-making and event planning. Collaborate with athletics staff, marketing teams, and event operations personnel to support ticket promotions, special events, and game-day ticket operations. Competencies
Attention to Detail Service Orientation Teamwork (Cooperation) Quality Orientation Analysis/Problem Identification Work Standards Leadership, Supervisory, or Management Responsibility
Student workers and/or temporary workers: assigns, trains, schedules, or oversees work of others. Minimum Qualifications
EDUCATION: Bachelor’s degree or equivalent combination of education and experience EXPERIENCE: 1-2 years collegiate, professional or entertainment ticket & box office experience LICENSURES, CERTIFICATIONS, REGISTRATIONS, OR OTHER REQUIREMENTS: Valid Driver’s License Knowledge and Abilities Specific to the Job
Knowledge of athletic ticketing operations, ticketing systems, and customer service practices within a collegiate athletics environment. Knowledge of financial reconciliation, reporting processes, and standard cash-handling procedures. Strong organizational, communication, and customer service skills with the ability to manage multiple priorities in a fast-paced environment. Ability to analyze financial and ticket sales data, maintain accurate records, and monitor ticket revenue and expenses. Ability to work collaboratively with athletics staff, campus partners, and event personnel while maintaining professionalism with customers. Ability to interpret and follow University, NCAA, and conference policies and procedures related to ticket operations. Ability to resolve customer concerns effectively and maintain confidentiality when handling financial and patron information. Travel Requirements
Occasional travel may be required Working Conditions
Standard office or ticket booth environment requiring some standing and walking Desired Qualifications
Knowledge of Paciolan Strong knowledge of Microsoft Office programs Cash handling experience and clerical techniques Excellent written and oral communication skills High attention to detail Previous customer service experience in a point of sale and outbound phone/customer service environment Required Materials
Complete the online application and upload the following for a complete application: Cover letter, Resume or C.V., and contact information for four work-related references. To Apply
URL: https://eeik.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/260516/?utm_medium=jobshare&utm_source=External+Job+Share Hiring Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.
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Basic Function Assist with managing the operational and financial functions of the Athletics Ticket Office, including coordinating daily ticketing operations, monitoring ticket revenue and expenses, processing financial reports, and ensuring efficient customer service and ticket sales for athletic events. Responsibilities
Ensure the financial operations of the Athletics Ticket Office are maintained accurately and efficiently, including reconciling daily transactions, processing financial reports, tracking ticket revenue, and monitoring departmental budgets and expenses to ensure compliance with university financial procedures. Assist with the day-to-day operations of the Ticket Office by supporting management in coordinating ticketing functions, supervising staff when needed, and helping implement operational procedures that improve efficiency and service. Sell tickets and ticket-related products for designated athletic events and sports, including season tickets, single-game tickets, group packages, and promotional offers through in-person, phone, and online platforms. Provide high-quality customer service by assisting patrons with ticket purchases, account management, and event inquiries; resolve customer concerns professionally and escalate complex issues to supervisors when appropriate. Maintain a thorough understanding of and adhere to all University of Wyoming, NCAA, and conference policies and procedures related to ticketing operations; support the administration of ticketing policies, compliance standards, and best practices to ensure consistent and ethical operations. Support reporting and record-keeping processes related to ticket sales, financial reconciliation, and attendance data to assist leadership with operational decision-making and event planning. Collaborate with athletics staff, marketing teams, and event operations personnel to support ticket promotions, special events, and game-day ticket operations. Competencies
Attention to Detail Service Orientation Teamwork (Cooperation) Quality Orientation Analysis/Problem Identification Work Standards Leadership, Supervisory, or Management Responsibility
Student workers and/or temporary workers: assigns, trains, schedules, or oversees work of others. Minimum Qualifications
EDUCATION: Bachelor’s degree or equivalent combination of education and experience EXPERIENCE: 1-2 years collegiate, professional or entertainment ticket & box office experience LICENSURES, CERTIFICATIONS, REGISTRATIONS, OR OTHER REQUIREMENTS: Valid Driver’s License Knowledge and Abilities Specific to the Job
Knowledge of athletic ticketing operations, ticketing systems, and customer service practices within a collegiate athletics environment. Knowledge of financial reconciliation, reporting processes, and standard cash-handling procedures. Strong organizational, communication, and customer service skills with the ability to manage multiple priorities in a fast-paced environment. Ability to analyze financial and ticket sales data, maintain accurate records, and monitor ticket revenue and expenses. Ability to work collaboratively with athletics staff, campus partners, and event personnel while maintaining professionalism with customers. Ability to interpret and follow University, NCAA, and conference policies and procedures related to ticket operations. Ability to resolve customer concerns effectively and maintain confidentiality when handling financial and patron information. Travel Requirements
Occasional travel may be required Working Conditions
Standard office or ticket booth environment requiring some standing and walking Desired Qualifications
Knowledge of Paciolan Strong knowledge of Microsoft Office programs Cash handling experience and clerical techniques Excellent written and oral communication skills High attention to detail Previous customer service experience in a point of sale and outbound phone/customer service environment Required Materials
Complete the online application and upload the following for a complete application: Cover letter, Resume or C.V., and contact information for four work-related references. To Apply
URL: https://eeik.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/260516/?utm_medium=jobshare&utm_source=External+Job+Share Hiring Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.
#J-18808-Ljbffr