Quality Assurance Officer - Sales Operations
Holiday Inn Club Vacations, Las Vegas, NV, United States
Holiday Inn Club Vacations
Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions. Our QAOs play a critical role in the sales process by ensuring transactions are clear, compliant, and built for long‑term customer success.
What You’ll Do
Review completed sales to ensure accuracy and compliance
Support the Sales Team with specialized administrative oversight
Address purchaser questions and resolve concerns with confidence
Strengthen customer understanding and satisfaction after the sale
Help reduce rescissions and future defaults by ensuring every buyer is fully informed
Essential Duties and Tasks
Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
Confirms sales and verifies contracts for HICV sales.
Handles walk‑in cancellations and owner cancellation calls; rewrites sales and assists QAOs with mail‑out process in order to recover lost business.
Assists QA management with training and improvement of new and existing employees.
Qualifications
Must be process oriented with attention to detail
Self‑directed and independent with projects but works as a team player
Excellent customer service skills
Strong oral and written communication skills
Strong work ethic and a high energy level
Strong administrative, organization, and planning skills
Nevada Timeshare License Required or obtained within 10 days of hire
Notary Public Required or obtained within 30 days of hire
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What You’ll Do
Review completed sales to ensure accuracy and compliance
Support the Sales Team with specialized administrative oversight
Address purchaser questions and resolve concerns with confidence
Strengthen customer understanding and satisfaction after the sale
Help reduce rescissions and future defaults by ensuring every buyer is fully informed
Essential Duties and Tasks
Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
Confirms sales and verifies contracts for HICV sales.
Handles walk‑in cancellations and owner cancellation calls; rewrites sales and assists QAOs with mail‑out process in order to recover lost business.
Assists QA management with training and improvement of new and existing employees.
Qualifications
Must be process oriented with attention to detail
Self‑directed and independent with projects but works as a team player
Excellent customer service skills
Strong oral and written communication skills
Strong work ethic and a high energy level
Strong administrative, organization, and planning skills
Nevada Timeshare License Required or obtained within 10 days of hire
Notary Public Required or obtained within 30 days of hire
#J-18808-Ljbffr