Customer Service Rep
Sirius Technical Services, Inc., Monroe, LA, United States
Sirius Staffing is currently hiring for a Customer Service Representative for a full‑time position based in West Monroe, LA.
Pay Rate: $14/hr
Schedule: Monday–Friday. 8a-5p
Position Summary: The Customer Service Representative will interact directly with customers to provide information, resolve inquiries, and ensure a high level of satisfaction with products and services. This role involves handling customer questions, processing orders, addressing complaints, and coordinating with internal departments to ensure timely resolution and service delivery.
Key Responsibilities:
Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
Resolve issues related to orders, returns, special requests, or complaints.
Maintain accurate records and investigate discrepancies or errors.
Coordinate with other departments to address customer concerns and ensure service needs are met.
Provide product or service recommendations and upsell additional services when appropriate.
May review customer credit records and occasionally visit customer locations to assist with orders or issue resolution.
Requirements:
High School Diploma or equivalent
2 years of related experience (preferred)
Benefits:
Weekly Pay
Comprehensive Benefits Package (available after the required waiting period)
Medical Insurance – Provided through Cigna, covering routine wellness services at no cost, plus high and low plan options
Prescription Coverage Options
Vision & Dental Coverage through Guardian
Supplemental Life Insurance with AD&D and Dependent Options
Short‑Term & Long‑Term Disability Coverage
Voluntary Accident, Critical Illness, and Cancer Insurance
Cyber and Legal Coverage Options
Telemedicine Options & Employee Assistance Program (EAP)
Exciting Career Growth Opportunities
Supportive and Inclusive Work Environment
Sirius Staffing is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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Pay Rate: $14/hr
Schedule: Monday–Friday. 8a-5p
Position Summary: The Customer Service Representative will interact directly with customers to provide information, resolve inquiries, and ensure a high level of satisfaction with products and services. This role involves handling customer questions, processing orders, addressing complaints, and coordinating with internal departments to ensure timely resolution and service delivery.
Key Responsibilities:
Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
Resolve issues related to orders, returns, special requests, or complaints.
Maintain accurate records and investigate discrepancies or errors.
Coordinate with other departments to address customer concerns and ensure service needs are met.
Provide product or service recommendations and upsell additional services when appropriate.
May review customer credit records and occasionally visit customer locations to assist with orders or issue resolution.
Requirements:
High School Diploma or equivalent
2 years of related experience (preferred)
Benefits:
Weekly Pay
Comprehensive Benefits Package (available after the required waiting period)
Medical Insurance – Provided through Cigna, covering routine wellness services at no cost, plus high and low plan options
Prescription Coverage Options
Vision & Dental Coverage through Guardian
Supplemental Life Insurance with AD&D and Dependent Options
Short‑Term & Long‑Term Disability Coverage
Voluntary Accident, Critical Illness, and Cancer Insurance
Cyber and Legal Coverage Options
Telemedicine Options & Employee Assistance Program (EAP)
Exciting Career Growth Opportunities
Supportive and Inclusive Work Environment
Sirius Staffing is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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